View work order and appointment details as a customer

---
title: View work order and appointment details as a customer
description: View a list of appointments for the current user on the Customer or the Consumer Service Portal and select an appointment to view the work order details.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/appointment-booking/appointment-booking-view-details.html
release: brazil
product: Appointment Booking
classification: appointment-booking
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing appointments as a customer, Managing appointments, Use, Field Service Management]
---

# View work order and appointment details as a customer

View a list of appointments for the current user on the Customer or the Consumer Service Portal and select an appointment to view the work order details.

## Before you begin

Role required: appointment\_booking\_user

## Procedure

1.  Log in to the Customer or Consumer Service Portal.

2.  In the portal header, click **Support** > **Appointments** to display the Appointment Listing page.

3.  Click **Upcoming** to view a list of upcoming appointments.

4.  Click an upcoming appointment to view the details on the associated work order.

    If necessary, use the **Appointment** field to reschedule or cancel the appointment.