Determine the tasks to appear in the task panel

task brazil Updated Sep 10, 2026 1 min read configuring-filters-for-taskpanel.md

Define default filters to determine which tasks appear on the task panel in the Dispatcher Workspace.

Before you begin

Role required: admin, wm_admin

About this task

By default, dispatchers can filter work order tasks based on their states such as Pending Dispatch, Assigned tasks, P1 tasks, In-progress tasks, Maintenance, and Upcoming tasks.

Procedure

Navigate to All > Field Service > Dispatcher Workspace Configuration > Task Panel Filters.
Select New.

On the form, fill in the fields.

Note: The Category and Module fields are read-only.

Name	Description
Title	Filter title
Table	Table that contains the fields used to filter the list of work order tasks. The default table is wm_task.
Filter Query	Query to narrow down the fields that are displayed in the task panel.
Order	Display order of the filters in the Dispatcher Workspace. Filters that have lower order numbers appear higher in the order.
User	Name of the user to whom the filter applicable.
Active	Option for enabling the filter in the Dispatcher Workspace.

Select Submit.

[Omitted image "determine-tasks.png"] Alt text: application filter configuration form and submit button

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---
title: Determine the tasks to appear in the task panel
description: Define default filters to determine which tasks appear on the task panel in the Dispatcher Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/configuring-filters-for-taskpanel.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Dispatcher Workspace, CSM/FSM Configurable Workspace, Configure, Field Service Management]
---

# Determine the tasks to appear in the task panel

Define default filters to determine which tasks appear on the task panel in the Dispatcher Workspace.

## Before you begin

Role required: admin, wm\_admin

## About this task

By default, dispatchers can filter work order tasks based on their states such as Pending Dispatch, Assigned tasks, P1 tasks, In-progress tasks, Maintenance, and Upcoming tasks.

## Procedure

1.  Navigate to **All** &gt; **Field Service** &gt; **Dispatcher Workspace Configuration** &gt; **Task Panel Filters**.

2.  Select **New**.

3.  On the form, fill in the fields.

    **Note:** The **Category** and **Module** fields are read-only.

    |Name|Description|
    |----|-----------|
    |Title|Filter title|
    |Table|Table that contains the fields used to filter the list of work order tasks. The default table is **wm\_task**.|
    |Filter Query|Query to narrow down the fields that are displayed in the task panel.|
    |Order|Display order of the filters in the Dispatcher Workspace. Filters that have lower order numbers appear higher in the order.|
    |User|Name of the user to whom the filter applicable.|
    |Active|Option for enabling the filter in the Dispatcher Workspace.|

4.  Select **Submit**.

    \[Omitted image "determine-tasks.png"\] Alt text: application filter configuration form and submit button