Customer Experience For Field Service Management

Use Field Technician Feedback to collect feedback of field service agents from the customers by sending a survey link through email and SMS.

Empower customers to manage their own information and updates. Enhance convenience and transparency by enabling customers to easily track the status of their work orders, view agent locations, and provide feedback, leading to a more efficient service experience.

As a customer, you can digitally sign work orders that are closed and in the Closed Complete or Closed Incomplete state to provide confirmation that the work order should be closed.

Track the current location of agents and their estimated time of arrival through email or SMS notifications.

Use Field Service Management Customer Experience to send notifications to your customers through email and SMS, such as status of their work order tasks, agent's current location, and provide agent feedback.

View the current location of agents to track their estimated time of arrival.

View the details of any work orders and related tasks from the Customer or Consumer Service Portal.