Incident Management for Field Service components
Various plugins, script includes, and business rules are installed with the Incident Management for Field Service application.
Plugin
The Incident Management for Field Service application (sn_fsm_inc_mng) plugin must be activated. For more information on the steps to activate a plugin, see Install Incident Management for Field Service.
Script Includes
Incident Management for Field Service adds the following new script includes.
|
Script Include |
Description |
|---|---|
|
IncidentWorkOrderUtil |
Updates the incident record work notes when any the following actions happen: - The state of work order changes.
|
|
IncidentWorkOrderIntegration |
Provides the default implementation that helps in integrating incidents with work orders using the extension point. |
Incident Management for Field Service adds the following new business rules.
|
Business Rule |
Table |
Description |
|---|---|---|
|
Cancel Work Order |
Incident[incident] |
Cancels the work order when the incident record is canceled. |
|
Update incident with work order changes |
Work Order [wm_order] |
Updates the incident record when the state of the work order changes. Automatically closes the incident request if work order is Closed complete. |
|
Update Work order deletion to |
Work Order [wm_order] |
Updates the work notes of the incident record if the work order is deleted. |
Incident Management for Field Service modifies the following existing role.
|
Role title [name] |
Description |
Contains roles |
|---|---|---|
|
Field Service Management Agent[wm_agent] |
Manages actual task time and performs work on site. Agents can view parent incident details from the work order task. |
sn_incident_read |
--- title: Incident Management for Field Service components description: Various plugins, script includes, and business rules are installed with the Incident Management for Field Service application. locale: en-US canonical_url: https://www.servicenow.com/docs/r/field-service-management/field-service-integrations/incident-management-for-field-service-components.html release: brazil product: Field Service Integrations classification: field-service-integrations topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Integration with Incident Management, Integrating Field Service Management with other applications, Configure, Field Service Management] --- # Incident Management for Field Service components Various plugins, script includes, and business rules are installed with the Incident Management for Field Service application. ## Plugin The Incident Management for Field Service application \(sn\_fsm\_inc\_mng\) plugin must be activated. For more information on the steps to activate a plugin, see [Install Incident Management for Field Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/field-service-integrations/Install-incident-for-fsm.md). ## Script Includes Incident Management for Field Service adds the following new script includes. <table id="table_ikv_hhv_wqb"><thead><tr><th> Script Include </th><th> Description </th></tr></thead><tbody><tr><td> IncidentWorkOrderUtil </td><td> Updates the incident record work notes when any the following actions happen: - The state of work order changes. - The incident record is automatically resolved when the work order is closed. - The work order is deleted </td></tr><tr><td> IncidentWorkOrderIntegration </td><td> Provides the default implementation that helps in integrating incidents with work orders using the extension point. </td></tr></tbody> </table>## Business rules Incident Management for Field Service adds the following new business rules. <table id="table_xrp_phv_wqb"><thead><tr><th> Business Rule </th><th> Table </th><th> Description </th></tr></thead><tbody><tr><td> Cancel Work Order </td><td> Incident\[incident\] </td><td> Cancels the work order when the incident record is canceled. </td></tr><tr><td> Update incident with work order changes </td><td> Work Order \[wm\_order\] </td><td> Updates the incident record when the state of the work order changes. Automatically closes the incident request if work order is Closed complete. </td></tr><tr><td> Update Work order deletion to </td><td> Work Order \[wm\_order\] </td><td> Updates the work notes of the incident record if the work order is deleted. </td></tr></tbody> </table>## Roles Incident Management for Field Service modifies the following existing role. <table id="table_uqn_gpb_jvb"><thead><tr><th> Role title \[name\] </th><th> Description </th><th> Contains roles </th></tr></thead><tbody><tr><td> Field Service Management Agent\[wm\_agent\] </td><td> Manages actual task time and performs work on site. Agents can view parent incident details from the work order task. </td><td> sn\_incident\_read </td></tr></tbody> </table>**Parent Topic:**[Integration with Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/field-service-integrations/incident-for-fsm.md)
| title | Incident Management for Field Service components |
| description | Various plugins, script includes, and business rules are installed with the Incident Management for Field Service application. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/field-service-management/field-service-integrations/incident-management-for-field-service-components.html |
| release | brazil |
| product | Field Service Integrations |
| classification | field-service-integrations |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Integration with Incident ManagementIntegrating Field Service Management with other applicationsConfigureField Service Management |