Change the time that an agent worked on a crew task

---
title: Change the time that an agent worked on a crew task
description: Update the time that an agent spent on a crew task if they spent more or less time on the task than the rest of the crew.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/field-service-manager-workforce/change-agent-task-time.html
release: brazil
product: Field Service Manager Workforce
classification: field-service-manager-workforce
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Crew operations, Managing workforce, Use, Field Service Management]
---

# Change the time that an agent worked on a crew task

Update the time that an agent spent on a crew task if they spent more or less time on the task than the rest of the crew.

## Before you begin

Role required: wm\_admin, wm\_manager, wm\_dispatcher, wm\_crew\_moderator.

## About this task

When you edit the Actual work start or Actual work end values, the Work duration and Actual work duration update for the agent.

## Procedure

1.  Navigate to **All** > **Field Service** > **Manager** > **Work Order Tasks**.

2.  Select the complete work order task for which you want to change an agents time.

3.  In the **Task Assignees** tab, select the **Resource type** on the name of the agent you want to edit the time worked for.

4.  Update the **Actual work start** or **Actual work end**.

5.  Select **Update**.