Set a default assignment group on the team calendar

task brazil Updated Sep 10, 2026 1 min read configure-default-agent-group.md
Raw file servicenow.com

Set an assignment group as default to readily access them on the team calendar.

Before you begin

Role required: wm_agent, wm_basic, or wm_manager

About this task

Whenever you log in to the team calendar, agents in the default assignment group are displayed.

Procedure

  1. Navigate to All > Field Service > Manager > Workforce.

  2. Select the settings icon.([Omitted image "fsm-dsw-settings-icon.png"] Alt text: Dispatcher Workspace settings icon)

  3. In the Default Group list, select a group that you would like to set as default.

  4. Click Save.

    Whenever you log in to Workforce, agents in the default assignment group are displayed.

    Note: If your default assignment group is removed, the agent list shows users from the first group in the list displayed in alphabetical order.

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