Set a default assignment group on the team calendar
task brazil Updated Sep 10, 2026 1 min read configure-default-agent-group.md
Set an assignment group as default to readily access them on the team calendar.
Before you begin
Role required: wm_agent, wm_basic, or wm_manager
About this task
Whenever you log in to the team calendar, agents in the default assignment group are displayed.
Procedure
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Navigate to All > Field Service > Manager > Workforce.
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Select the settings icon.([Omitted image "fsm-dsw-settings-icon.png"] Alt text: Dispatcher Workspace settings icon)
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In the Default Group list, select a group that you would like to set as default.
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Click Save.
Whenever you log in to Workforce, agents in the default assignment group are displayed.
Note: If your default assignment group is removed, the agent list shows users from the first group in the list displayed in alphabetical order.
42 lines · 1.5 KB
---
title: Set a default assignment group on the team calendar
description: Set an assignment group as default to readily access them on the team calendar.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/field-service-manager-workforce/configure-default-agent-group.html
release: brazil
product: Field Service Manager Workforce
classification: field-service-manager-workforce
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Change views in Workforce, Managing agents and tasks from Workforce, Managing workforce, Use, Field Service Management]
---
# Set a default assignment group on the team calendar
Set an assignment group as default to readily access them on the team calendar.
## Before you begin
Role required: wm\_agent, wm\_basic, or wm\_manager
## About this task
Whenever you log in to the team calendar, agents in the default assignment group are displayed.
## Procedure
1. Navigate to **All** > **Field Service** > **Manager** > **Workforce**.
2. Select the settings icon.\(\[Omitted image "fsm-dsw-settings-icon.png"\] Alt text: Dispatcher Workspace settings icon\)
3. In the Default Group list, select a group that you would like to set as default.
4. Click **Save**.
Whenever you log in to **Workforce**, agents in the default assignment group are displayed.
**Note:** If your default assignment group is removed, the agent list shows users from the first group in the list displayed in alphabetical order.
| title | Set a default assignment group on the team calendar |
| description | Set an assignment group as default to readily access them on the team calendar. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/field-service-management/field-service-manager-workforce/configure-default-agent-group.html |
| release | brazil |
| product | Field Service Manager Workforce |
| classification | field-service-manager-workforce |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Change views in WorkforceManaging agents and tasks from WorkforceManaging workforceUseField Service Management |