Managing agents and tasks from Workforce
concept brazil Updated Sep 10, 2026 1 min read using-manager-workforce.md
Workforce is a configurable application that provides a centralized location for managing schedules, events, and tasks. Users with the wm_basic role can access the team calendar, agent schedules, and map to stay organized and informed.
What managers can do
Managers can:
- View agent schedules and team calendars.
- Create personal events.
- Track agent location history.
- View tasks on a map.
Note: You must be a manager of a group or territory to view schedules.
What agents can do
Technicians can:
- View schedules.
- Create personal events.
[Omitted image "workforce-hybrid-view.png"] Alt text: Hybrid view of Workforce
To manage agents and tasks effectively, explore these topics:
-
Access and manage schedules, events, and availability in one place.
-
View tasks and agent locations on an interactive map.
-
View agent location history map
Track historical movements of agents for planning and analysis.
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---
title: Managing agents and tasks from Workforce
description: Workforce is a configurable application that provides a centralized location for managing schedules, events, and tasks. Users with the wm\_basic role can access the team calendar, agent schedules, and map to stay organized and informed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/field-service-manager-workforce/using-manager-workforce.html
release: brazil
product: Field Service Manager Workforce
classification: field-service-manager-workforce
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing workforce, Use, Field Service Management]
---
# Managing agents and tasks from Workforce
Workforce is a configurable application that provides a centralized location for managing schedules, events, and tasks. Users with the wm\_basic role can access the team calendar, agent schedules, and map to stay organized and informed.
## What managers can do
Managers can:
- View agent schedules and team calendars.
- Create personal events.
- Track agent location history.
- View tasks on a map.
**Note:** You must be a manager of a group or territory to view schedules.
## What agents can do
Technicians can:
- View schedules.
- Create personal events.
\[Omitted image "workforce-hybrid-view.png"\] Alt text: Hybrid view of Workforce
To manage agents and tasks effectively, explore these topics:
- [Using the team calendar](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/field-service-manager-workforce/using-team-calendar.md)
Access and manage schedules, events, and availability in one place.
- [Using the map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/field-service-manager-workforce/using-manager-map.md)
View tasks and agent locations on an interactive map.
- [View agent location history map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/field-service-manager-workforce/view_agent_location_history_map.md)
Track historical movements of agents for planning and analysis.
| title | Managing agents and tasks from Workforce |
| description | Workforce is a configurable application that provides a centralized location for managing schedules, events, and tasks. Users with the wm\_basic role can access the team calendar, agent schedules, and map to stay organized and informed. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/field-service-management/field-service-manager-workforce/using-manager-workforce.html |
| release | brazil |
| product | Field Service Manager Workforce |
| classification | field-service-manager-workforce |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Managing workforceUseField Service Management |