View an Emergency Exposure Management diagnostic report for an affected agent

---
title: View an Emergency Exposure Management diagnostic report for an affected agent
description: View the diagnostic report to identify affected agents and potentially affected customers and agents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/field-service-manager-workforce/view-diagnostic-report.html
release: brazil
product: Field Service Manager Workforce
classification: field-service-manager-workforce
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Emergency Exposure Management, Agent availability and calendars, Managing workforce, Use, Field Service Management]
---

# View an Emergency Exposure Management diagnostic report for an affected agent

View the diagnostic report to identify affected agents and potentially affected customers and agents.

## Before you begin

Role required: wm\_manager

## About this task

As the Field Service manager of an affected agent, you can view the diagnostic report of the affected agent to identify potentially affected agents and customers.

## Procedure

1.  Navigate to **All** > **Field Service** > **Manager** > **Diagnostic Reports**.

2.  In the Diagnostics Request form, click the number of the diagnostic request for which you want to view the report.

3.  View a list of impacted customers or impacted field agents.

    -   To view the list of impacted customers, click the **Impacted customers** tab.
    -   To view the list of impacted agents who potentially came in contact with the affected agent or visited the same customer location within the selected time period, click the **Impacted field agents** tab.

**Parent Topic:**[Use Emergency Exposure Management for Field Service agent monitoring and assignments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/field-service-manager-workforce/use-exposure-management-fsm.md)