Update crew requirements for the work order task in Dispatcher Workspace
As a dispatcher, you can add or update the number of agents required to perform a particular type of work to complete the task.
Before you begin
Ensure that the Needs Crew check box is selected in the work order task.
Role required: wm_admin, wm_dispatcher
About this task
The default minimum crew size is two for work order tasks created using the work order template with the Needs Crew option set to true.
Procedure
-
Navigate to All > Field Service Management > Dispatching > Dispatcher Workspace.
-
Click the List icon ([Omitted image "list-icon-black.png"] Alt text: List icon.).
-
In the Lists panel, navigate to Work Order Tasks > My Work Order Tasks.
-
Open a work order task from the list that is in the Draft or Pending Dispatch state.
-
In the Crew Requirement related list, enter the number of agents needed in the Minimum Crew Size and Recommended Crew Size fields.
Note:
- The recommended crew size should be equal to or greater than the minimum crew size.
- The minimum crew size should be equal to or greater than two.
-
Click Save.
---
title: Update crew requirements for the work order task in Dispatcher Workspace
description: As a dispatcher, you can add or update the number of agents required to perform a particular type of work to complete the task.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/field-service-scheduling/add-crew-size-disp-wrkspc.html
release: brazil
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Crew operations, Using Dispatcher Workspace, Assigning tasks from Dispatcher Workspace, Scheduling and dispatching, Use, Field Service Management]
---
# Update crew requirements for the work order task in Dispatcher Workspace
As a dispatcher, you can add or update the number of agents required to perform a particular type of work to complete the task.
## Before you begin
Ensure that the **Needs Crew** check box is selected in the work order task.
Role required: wm\_admin, wm\_dispatcher
## About this task
The default minimum crew size is two for work order tasks created using the work order template with the **Needs Crew** option set to true.
## Procedure
1. Navigate to **All** > **Field Service Management** > **Dispatching** > **Dispatcher Workspace**.
2. Click the **List** icon \(\[Omitted image "list-icon-black.png"\] Alt text: List icon.\).
3. In the Lists panel, navigate to **Work Order Tasks** > **My Work Order Tasks**.
4. Open a work order task from the list that is in the Draft or Pending Dispatch state.
5. In the Crew Requirement related list, enter the number of agents needed in the **Minimum Crew Size** and **Recommended Crew Size** fields.
**Note:**
- The recommended crew size should be equal to or greater than the minimum crew size.
- The minimum crew size should be equal to or greater than two.
6. Click **Save**.
| title | Update crew requirements for the work order task in Dispatcher Workspace |
| description | As a dispatcher, you can add or update the number of agents required to perform a particular type of work to complete the task. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/field-service-management/field-service-scheduling/add-crew-size-disp-wrkspc.html |
| release | brazil |
| product | Field Service Scheduling |
| classification | field-service-scheduling |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Crew operationsUsing Dispatcher WorkspaceAssigning tasks from Dispatcher WorkspaceScheduling and dispatchingUseField Service Management |