Configure travel time estimates with latitude and longitude

task brazil Updated Sep 10, 2026 1 min read configure-travel-time-estimates-with-straight-line.md

Use the straight-line travel estimate provider in Schedule Optimization that provides built-in time and distance travel estimates based on latitude and longitude.

Before you begin

Role required: wm_admin

Procedure

Navigate to All > Map Integrations for Field Service > Travel Time Estimate Configuration > All
Select New to create a new configuration.
On the form, provide a name for the travel time estimate provider and an optional description.
In the Select a travel estimate provider field, select Straight-line.
Update the speed limit for the region in the General tab.

The default speed is set to 25 mph.

Update the values in the Multipliers tab.

Use multipliers to adjust the baseline straight-line travel time to help make the estimate more realistic by reflecting real-world conditions. The estimated travel time is multiplied by a value based on the time bracket it falls into.

Travel time	Multiplier	Description
Under 15 minutes	2	Increases short-trip estimates to be more realistic.
Between 15 and 60 minutes	1	The baseline estimate is unmodified.
Between 60 and 180 minutes	0.8	Slightly reduces longer trip times.
Over 180 minutes	0.5	Reduces very long trip times by half.

Select Submit.

Add travel band modifiers to adjust travel for specific times of day.

Note: Travel bands can vary in duration, ranging from 30 minutes to 4 hours, and can't overlap.

Select an existing Straight-line record.
Scroll down and select the Travel Band Modifiers tab.
Select New.

On the form, fill in the fields.

Field	Description
Start time	The beginning time of the travel band or time window during which the modifier applies.
End time	The ending time of the travel band or time window during which the modifier applies.
Multiplier	A numerical factor applied to the base travel time to adjust for traffic or other conditions during the specified time range.
Days of week	The days of the week when the travel band modifier is active.
Active	Option to activate the travel band configuration.

Select Submit.
Select Update.

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---
title: Configure travel time estimates with latitude and longitude
description: Use the straight-line travel estimate provider in Schedule Optimization that provides built-in time and distance travel estimates based on latitude and longitude.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/field-service-scheduling/configure-travel-time-estimates-with-straight-line.html
release: brazil
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Travel estimate provider, Create a scheduling attribute, Schedule Optimization, Setting up a Field Service scheduling method, Configure, Field Service Management]
---

# Configure travel time estimates with latitude and longitude

Use the straight-line travel estimate provider in Schedule Optimization that provides built-in time and distance travel estimates based on latitude and longitude.

## Before you begin

Role required: wm\_admin

## Procedure

1.  Navigate to **All** &gt; **Map Integrations for Field Service** &gt; **Travel Time Estimate Configuration** &gt; **All**

2.  Select **New** to create a new configuration.

3.  On the form, provide a name for the travel time estimate provider and an optional description.

4.  In the **Select a travel estimate provider** field, select Straight-line.

5.  Update the speed limit for the region in the **General** tab.

    The default speed is set to 25 mph.

6.  Update the values in the **Multipliers** tab.

    Use multipliers to adjust the baseline straight-line travel time to help make the estimate more realistic by reflecting real-world conditions. The estimated travel time is multiplied by a value based on the time bracket it falls into.

    |Travel time|Multiplier|Description|
    |-----------|----------|-----------|
    |Under 15 minutes|2|Increases short-trip estimates to be more realistic.|
    |Between 15 and 60 minutes|1|The baseline estimate is unmodified.|
    |Between 60 and 180 minutes|0.8|Slightly reduces longer trip times.|
    |Over 180 minutes|0.5|Reduces very long trip times by half.|

7.  Select **Submit**.

8.  Add travel band modifiers to adjust travel for specific times of day.

    **Note:** Travel bands can vary in duration, ranging from 30 minutes to 4 hours, and can't overlap.

    1.  Select an existing Straight-line record.

    2.  Scroll down and select the **Travel Band Modifiers** tab.

    3.  Select **New**.

    4.  On the form, fill in the fields.

        |Field|Description|
        |-----|-----------|
        |Start time|The beginning time of the travel band or time window during which the modifier applies.|
        |End time|The ending time of the travel band or time window during which the modifier applies.|
        |Multiplier|A numerical factor applied to the base travel time to adjust for traffic or other conditions during the specified time range.|
        |Days of week|The days of the week when the travel band modifier is active.|
        |Active|Option to activate the travel band configuration.|

    5.  Select **Submit**.

    6.  Select **Update**.