Create a filter constraint or a ranking criteria for a task recommendation policy

task brazil Updated Sep 10, 2026 1 min read create-filtering-constraint.md

Define a filtering constraints or a ranking criteria for a task recommendation policy. Filter the best matched tasks for the agent based on the filter ordering rules.

Before you begin

Role required: admin, wm_admin, sn_task_recommend.task_rec_admin

Procedure

Navigate to Field Service > Task Recommendation Administration > Task Recommendation Policies.
Open a policy from the list.
To create either a filter constraint or a ranking criteria, do one of the following:
- To create a filter constraint, click New in the Filtering Constraints related list.
- To create a rating criteria, click New in the Ranking Criteria related list.
On the form, fill in the fields.

Field	Description
Task recommendation policy	Name of the task recommendation policy for which you are defining the criteria.
Recommendation criteria	Recommendation criteria for which this criteria acts as an input.
Order	Order in which this criteria is evaluated.
Application	Name of the application.
Weight	Weight for the filtering constraint. Assign a higher weight to the criteria that are more important.
Ranking method	Method for ranking the criteria. Choices are as follows:- More is better: When setting the ranking, a higher value is better. For example, more skills availability is better when determining the task ranking. Less is better: When setting the ranking, a lower value is better. For example, less travel time is better when determining the task ranking.

5. Click **Submit**.

Result

The task recommendation policy-related criterion is created successfully. The criterion is added to the appropriate related list: Filtering Constraint or Ranking Criteria.

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---
title: Create a filter constraint or a ranking criteria for a task recommendation policy
description: Define a filtering constraints or a ranking criteria for a task recommendation policy. Filter the best matched tasks for the agent based on the filter ordering rules.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/field-service-scheduling/create-filtering-constraint.html
release: brazil
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Task Recommendation Policies, Configure Intelligent Task Recommendations, Setting up a Field Service scheduling method, Configure, Field Service Management]
---

# Create a filter constraint or a ranking criteria for a task recommendation policy

Define a filtering constraints or a ranking criteria for a task recommendation policy. Filter the best matched tasks for the agent based on the filter ordering rules.

## Before you begin

Role required: admin, wm\_admin, sn\_task\_recommend.task\_rec\_admin

## Procedure

1.  Navigate to **Field Service** &gt; **Task Recommendation Administration** &gt; **Task Recommendation Policies**.

2.  Open a policy from the list.

3.  To create either a filter constraint or a ranking criteria, do one of the following:

    -   To create a filter constraint, click **New** in the Filtering Constraints related list.
    -   To create a rating criteria, click **New** in the Ranking Criteria related list.
4.  On the form, fill in the fields.

<table id="table_bfh_tx2_cqb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Task recommendation policy

</td><td>

Name of the task recommendation policy for which you are defining the criteria.

</td></tr><tr><td>

Recommendation criteria

</td><td>

Recommendation criteria for which this criteria acts as an input.

</td></tr><tr><td>

Order

</td><td>

Order in which this criteria is evaluated.

</td></tr><tr><td>

Application

</td><td>

Name of the application.

</td></tr><tr><td>

Weight

</td><td>

Weight for the filtering constraint. Assign a higher weight to the criteria that are more important.

</td></tr><tr><td>

Ranking method

</td><td>

Method for ranking the criteria. Choices are as follows:-   **More is better:** When setting the ranking, a higher value is better. For example, more skills availability is better when determining the task ranking.
-   **Less is better:** When setting the ranking, a lower value is better. For example, less travel time is better when determining the task ranking.


</td></tr></tbody>
</table>5.  Click **Submit**.


## Result

The task recommendation policy-related criterion is created successfully. The criterion is added to the appropriate related list: Filtering Constraint or Ranking Criteria.