Complete a proxy action in Dispatcher Workspace

task brazil Updated Sep 10, 2026 1 min read proxy-action-dispatcher.md

Perform a work order task action for a technician who can't act themselves. The action is logged as performed by you on the technician's behalf, and the task stays assigned to the technician.

Before you begin

Role required: wm_dispatcher

About this task

A proxy policy must already authorize you to act on the technician's work order tasks. If you don't see proxy actions on a task, ask your administrator.

Procedure

Navigate to All > Field Service > Dispatching > Dispatcher Workspace.
Select Dispatcher Workspace.
Select a task on the map that's assigned to another agent.
Select the info icon on the contextual side panel (CSP).
Select the More actions icon.
Select the proxy action you want to take.

Note: A confirmation message names the technician and states that the action will be logged as performed by you on their behalf.

Confirm the pop-up, or complete the form, for the action you selected.

Action	What to do
Accept	Confirm the action. No additional fields are required.
Reject	Select a reason for rejecting the task and enter any additional details.
Start travel / Start work	Enter the actual time the action occurred. The field displays the technician's time zone so you can enter the correct time even if you're in a different time zone.
Close complete	Enter the actual work end time and closure notes.
Close incomplete	Enter the actual work end time, select whether to create a follow-on task, and enter a reason for the incomplete closure.

Result

The action is recorded, and the activity stream logs it with your name, the action, and the technician's name.

Configure proxy actions

65 lines · 2.8 KB Wrap lines

---
title: Complete a proxy action in Dispatcher Workspace
description: Perform a work order task action for a technician who can't act themselves. The action is logged as performed by you on the technician's behalf, and the task stays assigned to the technician.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/field-service-scheduling/proxy-action-dispatcher.html
release: brazil
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Dispatcher Workspace, Assigning tasks from Dispatcher Workspace, Scheduling and dispatching, Use, Field Service Management]
---

# Complete a proxy action in Dispatcher Workspace

Perform a work order task action for a technician who can't act themselves. The action is logged as performed by you on the technician's behalf, and the task stays assigned to the technician.

## Before you begin

Role required: wm\_dispatcher

## About this task

A proxy policy must already authorize you to act on the technician's work order tasks. If you don't see proxy actions on a task, ask your administrator.

## Procedure

1. Navigate to **All** &gt; **Field Service** &gt; **Dispatching** &gt; **Dispatcher Workspace**.

2. Select **Dispatcher Workspace**.

3. Select a task on the map that's assigned to another agent.

4. Select the info icon on the contextual side panel \(CSP\).

5. Select the **More actions** icon.

6. Select the proxy action you want to take.

**Note:** A confirmation message names the technician and states that the action will be logged as performed by you on their behalf.

7. Confirm the pop-up, or complete the form, for the action you selected.

|Action|What to do|
|------|----------|
|**Accept**|Confirm the action. No additional fields are required.|
|**Reject**|Select a reason for rejecting the task and enter any additional details.|
|**Start travel / Start work**|Enter the actual time the action occurred. The field displays the technician's time zone so you can enter the correct time even if you're in a different time zone.|
|**Close complete**|Enter the actual work end time and closure notes.|
|**Close incomplete**|Enter the actual work end time, select whether to create a follow-on task, and enter a reason for the incomplete closure.|

## Result

The action is recorded, and the activity stream logs it with your name, the action, and the technician's name.

**Related topics**

[Proxy actions in Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/proxy-actions-fsm.md)

[Configure proxy actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/work-order-management/configure-proxy-fsm.md)