Set agent status from the desktop

---
title: Set agent status from the desktop
description: Field service agents can indicate their status from the desktop and let dispatchers know if they are ahead of schedule, behind schedule, or on time.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/field-service-scheduling/set-agent-status-desktop-ui.html
release: brazil
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Assigning tasks using Dynamic Scheduling, Scheduling and dispatching, Use, Field Service Management]
---

# Set agent status from the desktop

Field service agents can indicate their status from the desktop and let dispatchers know if they are ahead of schedule, behind schedule, or on time.

## Before you begin

Role required: wm\_agent

## About this task

The system administrator must enable the FSM Profile view before field service agents can update their schedule status from the desktop.

## Procedure

1.  Click your user name in the banner frame and then click **Profile**.

2.  Select the desired status in the **On schedule** field.

    -   On time
    -   Behind schedule, less than 30 minutes
    -   Behind schedule, between 30 to 60 minutes
    -   Behind schedule, more than an hour
    -   Ahead of schedule
3.  Click **Update**.

    The status is updated on the agent's User form. The dispatcher can see this status update in Dispatcher Workspace.