Field Service Contractor Management

concept brazil Updated Sep 10, 2026 1 min read fsm-contractor-management.md

Manage contractor work and service level agreements (SLA). With the ServiceNow Contractor Management application, connect, engage, and collaborate with third-party contractor companies and their staff to outsource the work order tasks.

The Field Service Contractor Management application enables Field Service managers to outsource work by onboarding contractor companies and their staff, such as external managers and external agents. Work order tasks are assigned to the contractor group's manager from the contractor company. A group qualifies the assignment criterion based on the selected assignment group values, such as the external group, and its coverage area, skills, and product models.

The managers of these contractor companies use the Contractor Portal to review the assigned work order task details and can choose to reject work on the tasks. If they accept the task, they can then reassign the tasks to their contractor team members.

If the preferred assignment group is internal but no one in the internal group qualifies for the assignment group criterion, then the system searches for a suitable external group to assign the task to and vice versa.

Example: Assign Work to Contractor

A dispatcher needs to assign a work order task to contractors when no qualified internal agent is available or when an external agent is preferred. Using Field Service Contractor Management, organizations identify qualified external contractor groups based on skills, location, and coverage area, and gives contractor managers the tools to accept and reassign tasks through the Contractor Portal.

Step	Actor	Action
1	System	Identifies contractor need
2	System	Sends request to contractors
3	System	Assigns work order
4	Contractor manager	Receives and accepts task
5	Contractor agent	Performs work
6	Contractor agent	Updates system
7	System	Closes work order

Configuring Contractor Management

Contractor Portal

Contractor dashboard

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---
title: Field Service Contractor Management
description: Manage contractor work and service level agreements \(SLA\). With the ServiceNow Contractor Management application, connect, engage, and collaborate with third-party contractor companies and their staff to outsource the work order tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/fsm-contractor-management.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Explore, Field Service Management]
---

# Field Service Contractor Management

Manage contractor work and service level agreements \(SLA\). With the ServiceNow Contractor Management application, connect, engage, and collaborate with third-party contractor companies and their staff to outsource the work order tasks.

The Field Service Contractor Management application enables Field Service managers to outsource work by onboarding contractor companies and their staff, such as external managers and external agents. Work order tasks are assigned to the contractor group's manager from the contractor company. A group qualifies the assignment criterion based on the selected assignment group values, such as the external group, and its coverage area, skills, and product models.

The managers of these contractor companies use the [Contractor Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/work-order-management/field-service-contractor-portal.md) to review the assigned work order task details and can choose to reject work on the tasks. If they accept the task, they can then reassign the tasks to their contractor team members.

If the preferred assignment group is internal but no one in the internal group qualifies for the assignment group criterion, then the system searches for a suitable external group to assign the task to and vice versa.

## Example: Assign Work to Contractor

A dispatcher needs to assign a work order task to contractors when no qualified internal agent is available or when an external agent is preferred. Using Field Service Contractor Management, organizations identify qualified external contractor groups based on skills, location, and coverage area, and gives contractor managers the tools to accept and reassign tasks through the Contractor Portal.

|Step|Actor|Action|
|----|-----|------|
|1|System|Identifies contractor need|
|2|System|Sends request to contractors|
|3|System|Assigns work order|
|4|Contractor manager|Receives and accepts task|
|5|Contractor agent|Performs work|
|6|Contractor agent|Updates system|
|7|System|Closes work order|

**Related topics**  


[Activate Field Service Contractor Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/workforce-optimization-for-field-service/activate-contractor-management-plugin.md)

[Configuring Contractor Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/workforce-optimization-for-field-service/configuring-fsm-contractor-management.md)

[Contractor Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/work-order-management/field-service-contractor-portal.md)

[Contractor dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/contractor-dashboard.md)