Field Service Quality Management
Field Service Quality Management allows reviewers to check work order tasks before they are closed.
Field Service Quality Management overview
The Field Service Quality Management feature helps you manage work orders efficiently and effectively. With this feature, field technicians can close work orders, and reviewers can review the quality and data from the job before it’s completed. This helps ensure that work is completed to a high standard.
Reviewers can check soft-closed work orders and audit the quality and data of the job before final completion. The reviewer can send the work order task back to the technician, so the technician can provide the requested information. This way, any necessary feedback or adjustments can be made before the work order is officially closed.
Overall, the Field Service Quality Management feature streamlines the process of closing work orders and ensures that work is completed to a high standard with effective communication and reporting.
Related topics
Configuring Field Service Quality Management
--- title: Field Service Quality Management description: Field Service Quality Management allows reviewers to check work order tasks before they are closed. locale: en-US canonical_url: https://www.servicenow.com/docs/r/field-service-management/quality-management-fsm.html release: brazil topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Explore, Field Service Management] --- # Field Service Quality Management Field Service Quality Management allows reviewers to check work order tasks before they are closed. ## Field Service Quality Management overview The Field Service Quality Management feature helps you manage work orders efficiently and effectively. With this feature, field technicians can close work orders, and reviewers can review the quality and data from the job before it’s completed. This helps ensure that work is completed to a high standard. Reviewers can check soft-closed work orders and audit the quality and data of the job before final completion. The reviewer can send the work order task back to the technician, so the technician can provide the requested information. This way, any necessary feedback or adjustments can be made before the work order is officially closed. Overall, the Field Service Quality Management feature streamlines the process of closing work orders and ensures that work is completed to a high standard with effective communication and reporting. **Related topics** [Configuring Field Service Quality Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/work-order-management/config-quality-mgmt.md) [Review a task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/work-order-management/review-send-task-back.md) [Respond to a reviewed work order task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/work-order-management/close-wo-wot-mobile.md) [Field Service Quality Management components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/quality-mgmt-components.md)
| title | Field Service Quality Management |
| description | Field Service Quality Management allows reviewers to check work order tasks before they are closed. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/field-service-management/quality-management-fsm.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | ExploreField Service Management |