Scheduling Health dashboard
concept brazil Updated Sep 10, 2026 4 min read scheduling-health-dashboard.md
Use this dashboard to view technician metrics, task metrics, and Schedule Optimization configuration details.
[Omitted image "schedule-health-dash.png"] Alt text: schedule health dashboard
Required ServiceNow AI Platform roles
- The wm_basic role is needed to view the dashboard Overview tab.
- The schedule_optimization_planner or schedule_optimization_user is needed to view the Schedule Optimization tab.
Access the Scheduling Health dashboard
To open the dashboard, navigate to:
- All > Field Service > Administration > Health Check
- All > Schedule Optimization > Administration > Health Check
Use cases
For examples of how different people in your organization would use this dashboard, see these use cases.
|
User |
Dashboard use |
|---|---|
|
Dispatcher |
Identifies factors that prevent a work order task from being assigned.Select any area of the chart to see corresponding records. |
|
Admin |
Admins have the capabilities of a dispatcher and can update the information that is missing from the record.Select any area of the chart to see corresponding records. |
| Title | Type | Source table | Description |
|---|---|---|---|
| Technicians without work schedule | Single Score | sys_user | The number of technicians who don't have a work schedule. |
| Technicians without location | Single Score | sys_user | The number of technicians whose user record doesn't have a location. |
| Technicians without location coordinates | Single Score | sys_user | The number of technicians whose user record doesn't have latitude and longitude. |
| Technicians without skills | Single Score | sys_user | The number of technicians with no skill assignments. |
| Technicians with invalid skills | Single Score | sys_user | The number of technicians with one or more empty skill assignments. |
| Technicians without parts | Single Score | sys_user | The number of technicians with no parts in their personal stockroom. |
| Technicians without time zone | Single Score | sys_user | The number of technicians who don’t have a time zone set on their user record. |
| Technicians with invalid location coordinates | Single Score | sys_user | The number of technicians with invalid latitude and longitude values. For example, coordinates with more than one decimal point. |
| Title | Type | Source table | Description |
|---|---|---|---|
| Tasks without duration | Single Score | wm_task | The number of tasks that don't have a duration. |
| Tasks without location | Single Score | wm_task | The number of tasks that don't have a location. |
| Tasks without location coordinates | Single Score | wm_task | The number of tasks that don't have latitude and longitude. |
| Tasks without optimization value | Single Score | wm_task | The number of tasks that don't have an optimization value. |
| Tasks without skills | Single Score | task_m2m_skill | The number of tasks with no skill requirements. |
| Tasks without parts | Single Score | wm_task | The number of tasks with no part requirements. |
| Tasks without technician preferences | Single Score | wm_task | The number of tasks that don't have technician preferences. |
| Tasks without location time zone | Single Score | wm_task | The number of tasks that don’t have a time zone set. |
| Tasks with scheduled start in the past | Single Score | wm_task | The number of tasks whose scheduled start time is at least one day in the past. |
| Tasks with window end in the past | Single Score | wm_task | Tasks with the window end that was at least one minute ago. |
| On route tasks without actual travel start | Single Score | wm_task | The number of tasks that have been accepted and the agent is on route, but no travel start time is set. |
| On-site tasks without on-site arrival | Single Score | wm_task | The number of tasks that have been accepted and the agent has arrived, but no on‑site arrival time is set. |
| Tasks with invalid skills | Single Score | cmn_skills | The number of tasks with assigned skills that don’t exist in the cmn_skills table. |
[Omitted image "SO-scheduling-health.png"] Alt text: Schedule optimization scheduling health metrics
Schedule Optimization Data Visualizations
|
Title |
Type |
Source table |
Description |
|---|---|---|---|
|
Total number of technicians |
Single Score |
sys_user |
The number of technicians who will be included in the next optimization run. |
|
Total number of tasks |
Single Score |
wm_task |
The number of tasks that will be included in the next optimization run. |
|
Next optimization run time |
Date/Time |
|
The date and time of the next scheduled optimization run. |
The Type filter contains two choices, batch and intraday. Your selection outputs one of the following subsequent filters.
| Name | Type | Description |
|---|---|---|
| Batch | Single select | Generate a report based on the selected batch configuration. |
| Intraday configuration | Single select | Generate a report based on the selected intraday configuration. |
Parent Topic:Analytics and reporting for Field Service Management
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--- title: Scheduling Health dashboard description: Use this dashboard to view technician metrics, task metrics, and Schedule Optimization configuration details. locale: en-US canonical_url: https://www.servicenow.com/docs/r/field-service-management/scheduling-health-dashboard.html release: brazil topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 4 breadcrumb: [Analytics and reporting, Field Service Management] --- # Scheduling Health dashboard Use this dashboard to view technician metrics, task metrics, and Schedule Optimization configuration details. \[Omitted image "schedule-health-dash.png"\] Alt text: schedule health dashboard ## Required ServiceNow AI Platform roles - The wm\_basic role is needed to view the dashboard **Overview** tab. - The schedule\_optimization\_planner or schedule\_optimization\_user is needed to view the **Schedule Optimization** tab. ## Access the Scheduling Health dashboard To open the dashboard, navigate to: - **All** > **Field Service** > **Administration** > **Health Check** - **All** > **Schedule Optimization** > **Administration** > **Health Check** ## Use cases For examples of how different people in your organization would use this dashboard, see these use cases. <table id="table_esj_vv3_qbc"><thead><tr><th> User </th><th> Dashboard use </th></tr></thead><tbody><tr><td> Dispatcher </td><td> Identifies factors that prevent a work order task from being assigned.Select any area of the chart to see corresponding records. </td></tr><tr><td> Admin </td><td> Admins have the capabilities of a dispatcher and can update the information that is missing from the record.Select any area of the chart to see corresponding records. </td></tr></tbody> </table>## Overview Data Visualizations |Title|Type|Source table|Description| |-----|----|------------|-----------| |Technicians without work schedule|Single Score|sys\_user|The number of technicians who don't have a work schedule.| |Technicians without location|Single Score|sys\_user|The number of technicians whose user record doesn't have a location.| |Technicians without location coordinates|Single Score|sys\_user|The number of technicians whose user record doesn't have latitude and longitude.| |Technicians without skills|Single Score|sys\_user|The number of technicians with no skill assignments.| |Technicians with invalid skills|Single Score|sys\_user|The number of technicians with one or more empty skill assignments.| |Technicians without parts|Single Score|sys\_user|The number of technicians with no parts in their personal stockroom.| |Technicians without time zone|Single Score|sys\_user|The number of technicians who don’t have a time zone set on their user record.| |Technicians with invalid location coordinates|Single Score|sys\_user|The number of technicians with invalid latitude and longitude values. For example, coordinates with more than one decimal point.| |Title|Type|Source table|Description| |-----|----|------------|-----------| |Tasks without duration|Single Score|wm\_task|The number of tasks that don't have a duration.| |Tasks without location|Single Score|wm\_task|The number of tasks that don't have a location.| |Tasks without location coordinates|Single Score|wm\_task|The number of tasks that don't have latitude and longitude.| |Tasks without optimization value|Single Score|wm\_task|The number of tasks that don't have an optimization value.| |Tasks without skills|Single Score|task\_m2m\_skill|The number of tasks with no skill requirements.| |Tasks without parts|Single Score|wm\_task|The number of tasks with no part requirements.| |Tasks without technician preferences|Single Score|wm\_task|The number of tasks that don't have technician preferences.| |Tasks without location time zone|Single Score|wm\_task|The number of tasks that don’t have a time zone set.| |Tasks with scheduled start in the past|Single Score|wm\_task|The number of tasks whose scheduled start time is at least one day in the past.| |Tasks with window end in the past|Single Score|wm\_task|Tasks with the window end that was at least one minute ago.| |On route tasks without actual travel start|Single Score|wm\_task|The number of tasks that have been accepted and the agent is on route, but no travel start time is set.| |On-site tasks without on-site arrival|Single Score|wm\_task|The number of tasks that have been accepted and the agent has arrived, but no on‑site arrival time is set.| |Tasks with invalid skills|Single Score|cmn\_skills|The number of tasks with assigned skills that don’t exist in the cmn\_skills table.| \[Omitted image "SO-scheduling-health.png"\] Alt text: Schedule optimization scheduling health metrics ## Schedule Optimization Data Visualizations <table id="table_fcv_mfp_sbc"><thead><tr><th> Title </th><th> Type </th><th> Source table </th><th> Description </th></tr></thead><tbody><tr><td> Total number of technicians </td><td> Single Score </td><td> sys\_user </td><td> The number of technicians who will be included in the next optimization run. </td></tr><tr><td> Total number of tasks </td><td> Single Score </td><td> wm\_task </td><td> The number of tasks that will be included in the next optimization run. </td></tr><tr><td> Next optimization run time </td><td> Date/Time </td><td> </td><td> The date and time of the next scheduled optimization run. </td></tr></tbody> </table>## Filters The **Type** filter contains two choices, batch and intraday. Your selection outputs one of the following subsequent filters. |Name|Type|Description| |----|----|-----------| |Batch|Single select|Generate a report based on the selected batch configuration.| |Intraday configuration|Single select|Generate a report based on the selected intraday configuration.| **Parent Topic:**[Analytics and reporting for Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/analytics-reporting-fsm.md)
| title | Scheduling Health dashboard |
| description | Use this dashboard to view technician metrics, task metrics, and Schedule Optimization configuration details. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/field-service-management/scheduling-health-dashboard.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 4 |
| breadcrumb | Analytics and reportingField Service Management |