Task assignees table for crew members or equipment

reference brazil Updated Sep 10, 2026 1 min read task-assignees-table.md
Raw file servicenow.com

The task assignees table shows all the crew members or equipment assigned to a given work order task.

Value Description
Resource type If the resource described is an agent or a piece of equipment.
Name The name of the agent. This value is empty if the resource is set to Equipment.
Equipment The name of the Equipment. This value is empty if the resource is set to Agent.
Role The role of the agent in the crew. This value is empty if the resource is set to Equipment.
Requirement If the agent is required to have certain skills, those required skills are listed here.
Actual work start When work on the crew task actually started. This value is set when the crew leader starts work.
Actual work end When work on the crew task ended. This value is set when the crew leader ends work.
Work duration The total time spent working on the task including any pauses and breaks.
Actual work duration The total time spent working on the task not including any pauses and breaks.

Parent Topic:Field Service Management reference

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