Configuring Field Service Management Customer Experience

---
title: Configuring Field Service Management Customer Experience
description: Configure the Field Service Management Customer Experience application to enable sending notifications to your customers through email and SMS.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/work-order-management/Configuring-cust-exp.html
release: brazil
product: Work Order Management
classification: work-order-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Set up work orders and tasks, Configure, Field Service Management]
---

# Configuring Field Service Management Customer Experience

Configure the Field Service Management Customer Experience application to enable sending notifications to your customers through email and SMS.

## Configuration Overview

The steps for setting up Field Service Management Customer Experience are:

1.  [Activate Field Service Management Customer Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/work-order-management/activate-customer-experience-fsm.md)

    Activate the Field Service Management Customer Experience plugin \(com.snc.fsm\_customer\_experience\) to use the Customer Experience feature with Field Service Management.

2.  [Customer notifications for work order tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/work-order-management/Customer-notification-work-order-tasks.md)

    Set up notification messages and emails to update customers about the status of their work order tasks.