Check on a break

task brazil Updated Sep 10, 2026 1 min read check-break-mobile.md
Raw file servicenow.com

Check on a scheduled or upcoming break in the ServiceNow Agent application to see whether it's still planned or has already been taken.

Before you begin

Role required: wm_agent

About this task

Breaks may transition automatically at their scheduled time, or you may need to take them yourself, depending on your organization's configuration. Either way, it's important to know when your breaks are scheduled.

Procedure

  1. Open the ServiceNow Agent application.

  2. Do one of the following.

    To Do this
    Check breaks scheduled for the day Tap My schedule. Planned breaks and their scheduled times show. Breaks that have been taken show as taken.
    Check on an upcoming break Navigate to the push notification received on your mobile device for the upcoming break, then tap the push notification. Details about the break show.
Keywords check breakbreak statusembedded breakmobile agent app
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