Complete a questionnaire for work order task

task brazil Updated Sep 10, 2026 1 min read complete-questionnaire-mobile-app.md

Complete the answers to questions associated with a work order task and store the responses for future reference. For example, you can create questionnaires for verifying the condition of an equipment before it’s repaired.

About this task

Agents can’t view each others completed questionnaire, even if the agent impersonates the other agent’s profile.

The Change Approval Policy activity generates approvals from the associated change approval policy. Approval timing, due dates, and escalation are governed by the approval definitions in the policy and not by the activity. To set due dates and automatic resolution (approve, reject, or cancel on due date), use the Apply Change Approval policy flow action.

Note: The Finish condition completes the activity ahead of time when the change request changes. For example, when the change request is on hold, it doesn't escalate pending approvals.

Before you begin

Role required: wm_agent or wm_dispatcher

Procedure

Open the Now Mobile Agent application.
Tap My Work.
In the My Tasks section, tap See All.
Select the work order task for which you want to fill out the questionnaire.
Tap the Take questionnaire button at the bottom of the screen.
On the Pending tab, tap the questionnaire that you’re ready to take.

If the questionnaire is required, you can’t close the task until you complete the questionnaire.
Tap Get Started and answer each question in the questionnaire.

Note: In the Now Mobile Agent application, you can edit only the questionnaires on a work order task that are assigned to you. Questionnaires assigned to other users are view-only.

Perform one of the following actions.

To	Complete these steps
Save the questionnaire	Tap Save. You can edit the questionnaire later.
Submit the questionnaire	Tap Submit. Once submitted, you can view but can’t change your questionnaire.

The submitted questionnaire appears in the Completed tab.

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---
title: Complete a questionnaire for work order task
description: Complete the answers to questions associated with a work order task and store the responses for future reference. For example, you can create questionnaires for verifying the condition of an equipment before it’s repaired.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/work-order-management/complete-questionnaire-mobile-app.html
release: brazil
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Prioritizing on ServiceNow Agent, ServiceNow Agent mobile app, Completing work on mobile, Use, Field Service Management]
---

# Complete a questionnaire for work order task

## About this task

Agents can’t view each others completed questionnaire, even if the agent impersonates the other agent’s profile.

The **Change Approval Policy** activity generates approvals from the associated change approval policy. Approval timing, due dates, and escalation are governed by the approval definitions in the policy and not by the activity. To set due dates and automatic resolution \(approve, reject, or cancel on due date\), use the Apply Change Approval policy flow action.

**Note:** The **Finish condition** completes the activity ahead of time when the change request changes. For example, when the change request is on hold, it doesn't escalate pending approvals.

## Before you begin

You can view a questionnaire in a work order task if it’s made available for that task. For more information on creating questionnaires and associating them with work orders or work order tasks, see [Work order questionnaires](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/work-order-management/work-order-questionnaire.md).

Role required: wm\_agent or wm\_dispatcher

## Procedure

1. Open the Now Mobile Agent application.

2. Tap **My Work**.

3. In the **My Tasks** section, tap **See All**.

4. Select the work order task for which you want to fill out the questionnaire.

5. Tap the **Take questionnaire** button at the bottom of the screen.

6. On the **Pending** tab, tap the questionnaire that you’re ready to take.

If the questionnaire is required, you can’t close the task until you complete the questionnaire.

7. Tap **Get Started** and answer each question in the questionnaire.

**Note:** In the Now Mobile Agent application, you can edit only the questionnaires on a work order task that are assigned to you. Questionnaires assigned to other users are view-only.

8. Perform one of the following actions.

|To|Complete these steps|
|---|--------------------|
|**Save the questionnaire**|Tap **Save**. You can edit the questionnaire later.|
|**Submit the questionnaire**|Tap **Submit**. Once submitted, you can view but can’t change your questionnaire.|

The submitted questionnaire appears in the **Completed** tab.