Configure the Generate closure notes UI action

task brazil Updated Sep 10, 2026 1 min read configure-close-ui-actions.md

Add generative AI-specific functionality to the task closure screens by configuring the Generate closure notes UI action that is included with the ServiceNow Otto for Field Service Management (FSM) application.

Before you begin

Role required: admin

About this task

The Field Service Management application includes Close complete and Close incomplete parameter screens that agents can use to close work order tasks.

The ServiceNow Otto for FSM application includes generative AI-specific functionality that agents can use to generate work order task closure summaries.

Procedure

Activate the Generate closure notes UI action for the Close complete screen.
1. Navigate to All > System Mobile > Screens.
2. Filter the list to display Close in the Name field.
3. Select the Close complete screen.
4. Select the Actions tab.
5. Select the gen_ai_user_action_close_complete action.
6. Select the Active check box.
7. Select Update.
Activate the Generate closure notes UI action for the Close incomplete screen.
1. Navigate to All > System Mobile > Screens.
2. Filter the list to display Close in the Name field.
3. Select the Close incomplete screen.
4. Select the Actions tab.
5. Select the gen_ai_user_action_close_incomplete action.
6. Select the Active check box.
7. Select Update.

Result

68 lines · 2.6 KB Wrap lines

---
title: Configure the Generate closure notes UI action
description: Add generative AI-specific functionality to the task closure screens by configuring the Generate closure notes UI action that is included with the ServiceNow Otto for Field Service Management \(FSM\) application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/work-order-management/configure-close-ui-actions.html
release: brazil
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Set up work orders and tasks, Configure, Field Service Management]
---

# Configure the Generate closure notes UI action

## Before you begin

Role required: admin

## About this task

The Field Service Management application includes Close complete and Close incomplete parameter screens that agents can use to close work order tasks.

The ServiceNow Otto for FSM application includes generative AI-specific functionality that agents can use to generate work order task closure summaries.

## Procedure

1. Activate the Generate closure notes UI action for the Close complete screen.

1. Navigate to **All** &gt; **System Mobile** &gt; **Screens**.

2. Filter the list to display **Close** in the **Name** field.

3. Select the Close complete screen.

4. Select the **Actions** tab.

5. Select the **gen\_ai\_user\_action\_close\_complete** action.

6. Select the **Active** check box.

7. Select **Update**.

2. Activate the Generate closure notes UI action for the Close incomplete screen.

1. Navigate to **All** &gt; **System Mobile** &gt; **Screens**.

2. Filter the list to display **Close** in the **Name** field.

3. Select the Close incomplete screen.

4. Select the **Actions** tab.

5. Select the **gen\_ai\_user\_action\_close\_incomplete** action.

6. Select the **Active** check box.

7. Select **Update**.

## Result

The Generate closure notes UI action is enabled. Technicians can generate closure notes when closing work order tasks on the Mobile Agent® application. For more information, see [Generate work order task closure summaries in ServiceNow Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/work-order-management/close-wo-wot-mobile.md).