Configure the Create Work Order AI Agent for the ServiceNow Otto Virtual Agent

---
title: Configure the Create Work Order AI Agent for the ServiceNow Otto Virtual Agent
description: Configure the Create Work Order AI agent to appear in the ServiceNow Otto Virtual Agent on the ServiceNow Agent mobile application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/work-order-management/configure-create-work-order-ai-agent.html
release: brazil
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Set up work orders and tasks, Configure, Field Service Management]
---

# Configure the Create Work Order AI Agent for the ServiceNow Otto Virtual Agent

Configure the Create Work Order AI agent to appear in the ServiceNow Otto® Virtual Agent on the ServiceNow Agent mobile application.

## Before you begin

Role required: wm\_admin

## About this task

The Create Work Order AI agent allows users to create work orders in the ServiceNow Agent mobile application using ServiceNow Otto® Virtual Agent. The Create Work Order AI agent is not activated by default, and must be configured to appear in the ServiceNow Agent mobile application.

## Procedure

1.  Navigate to **All** > **AI Agent Studio** > **Create and manage** > **AI Agent**.

2.  Select **Create work order**.

3.  Select **Select channels and status**.

4.  Toggle the **Allow** slider for the Virtual Agent assistants so that it's turned on.

5.  In the **Chat assistants** field, select **ServiceNow Otto Virtual Agent for FSM**.

6.  Select **Save and test**.


## Result

The Create Work Order AI agent will appear in the ServiceNow Agent mobile application. The agent can be triggered by asking ServiceNow Otto® to create a work order, or by selecting the Create Work Order button. For more information, see [Create a work order on ServiceNow Agent using ServiceNow Otto for Field Service Management \(FSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/work-order-management/create-work-order-mobile-now-assist-fsm.md).