Customizing a skill

---
title: Customizing a skill
description: If you have the admin role, you can customize the ServiceNow Otto for FSM work order task summarization skill so that agents can use the generative AI skills in CSM/FSM Configurable Workspace and in Core UI.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/work-order-management/customize-a-skill.html
release: brazil
product: Work Order Management
classification: work-order-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Set up work orders and tasks, Configure, Field Service Management]
---

# Customizing a skill

If you have the admin role, you can customize the ServiceNow Otto for FSM work order task summarization skill so that agents can use the generative AI skills in CSM/FSM Configurable Workspace and in Core UI.

## Configuration overview

You can customize the following skills:

-   [KB generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/work-order-management/cust-now-assist-fsm-skill.md)
-   [Work order task summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/work-order-management/cust-now-assist-fsm-wot-summarization-skill.md)