Extend a break in the mobile agent app

task brazil Updated Sep 28, 2026 1 min read extend-break-mobile.md
Raw file servicenow.com

Extend a break that's in progress in the ServiceNow Agent application, up to your organization's configured limit.

Before you begin

Role required: wm_agent

About this task

While a break is in progress, you can extend it if you need more time.

Procedure

  1. Open the ServiceNow Agent application and tap the break that's in progress.

  2. Tap Extend break.

  3. Enter the number of additional minutes.

  4. Tap Submit.

Keywords extend breakbreak in progressmobile agent app
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