SLA map symbols

reference brazil Updated Sep 10, 2026 1 min read r_MapSymbols.md

Icons in the SLA map and what they represent.

Icon	Description
[Omitted image "GreenTruck.png"] Alt text: Green truck icon.	Current location of an agent selected in the filter. Agents identified with this icon are on time or ahead of schedule.
[Omitted image "Agent.png"] Alt text: Blue truck icon.	Current location of an agent who is less than 30 minutes behind schedule.
[Omitted image "YellowTruck.png"] Alt text: Yellow truck icon.	Current location of an agent who is between 30 and 60 minutes behind schedule.
[Omitted image "AgentBehind.png"] Alt text: Red truck icon.	Current location of an agent who is at least one hour behind schedule.
[Omitted image "AgentOffSchedule.png"] Alt text: Gray truck icon.	Last known location of an agent who is not currently on the schedule or working on any tasks.
[Omitted image "IconG.png"] Alt text: Green marker.	Tasks with a business elapsed percentage from 0 to less than 25.
[Omitted image "Icony.png"] Alt text: Yellow marker.	Tasks with a business elapsed percentage from 25 to less than 50.
[Omitted image "Icono.png"] Alt text: Orange marker.	Tasks with a business elapsed percentage from 50 to less than 75.
[Omitted image "IconR.png"] Alt text: Red marker.	Tasks with a business elapsed percentage from 75 to 100.
[Omitted image "MultiTask.png"] Alt text: Red indicator with the number of tasks.	Multiple active tasks with SLAs, clustered by proximity.
[Omitted image "MultiAgent.png"] Alt text: Blue indicator with the number of agents.	Multiple agents, clustered by proximity.
[Omitted image "AgentTaskCombo.png"] Alt text: Purple indicator with the sum of agents and tasks.	Sum of agents and tasks with SLAs, clustered by proximity.

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---
title: SLA map symbols
description: Icons in the SLA map and what they represent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/work-order-management/r\_MapSymbols.html
release: brazil
product: Work Order Management
classification: work-order-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use a SLA map, SLA for work orders, Manage work orders, Prepare work orders, Use, Field Service Management]
---

# SLA map symbols

Icons in the SLA map and what they represent.

|Icon|Description|
|----|-----------|
|\[Omitted image "GreenTruck.png"\] Alt text: Green truck icon.|Current location of an agent selected in the filter. Agents identified with this icon are on time or ahead of schedule.|
|\[Omitted image "Agent.png"\] Alt text: Blue truck icon.|Current location of an agent who is less than 30 minutes behind schedule.|
|\[Omitted image "YellowTruck.png"\] Alt text: Yellow truck icon.|Current location of an agent who is between 30 and 60 minutes behind schedule.|
|\[Omitted image "AgentBehind.png"\] Alt text: Red truck icon.|Current location of an agent who is at least one hour behind schedule.|
|\[Omitted image "AgentOffSchedule.png"\] Alt text: Gray truck icon.|Last known location of an agent who is not currently on the schedule or working on any tasks.|
|\[Omitted image "IconG.png"\] Alt text: Green marker.|Tasks with a business elapsed percentage from 0 to less than 25.|
|\[Omitted image "Icony.png"\] Alt text: Yellow marker.|Tasks with a business elapsed percentage from 25 to less than 50.|
|\[Omitted image "Icono.png"\] Alt text: Orange marker.|Tasks with a business elapsed percentage from 50 to less than 75.|
|\[Omitted image "IconR.png"\] Alt text: Red marker.|Tasks with a business elapsed percentage from 75 to 100.|
|\[Omitted image "MultiTask.png"\] Alt text: Red indicator with the number of tasks.|Multiple active tasks with SLAs, clustered by proximity.|
|\[Omitted image "MultiAgent.png"\] Alt text: Blue indicator with the number of agents.|Multiple agents, clustered by proximity.|
|\[Omitted image "AgentTaskCombo.png"\] Alt text: Purple indicator with the sum of agents and tasks.|Sum of agents and tasks with SLAs, clustered by proximity.|