Reassign a task to another agent

---
title: Reassign a task to another agent
description: Managers can quickly reassign work order tasks to another agent in case the original agent is running behind on other work order tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/work-order-management/reassign-task-manager.html
release: brazil
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Field Service Manager Mobile, Completing work on mobile, Use, Field Service Management]
---

# Reassign a task to another agent

Managers can quickly reassign work order tasks to another agent in case the original agent is running behind on other work order tasks.

## Before you begin

Role required: wm\_manager, sn\_fsm\_tp.fsm\_territory\_resource\_manager

## Procedure

1.  Open Field Service Manager Mobile and tap **Teams**.

2.  Tap the assignment group or territory that the agent you want to reassign a task to is part of.

3.  Tap the clipboard icon \(\[Omitted image "manager-clipboard.png"\] Alt text: clipboard\) next to the agent that you want to reassign a task from.

4.  Tap the task that you want to reassign.

5.  Tap **Reassign**.

6.  Tap the agent that you want to reassign the task to.

    **Note:** **Available** shows beneath agents who have availability to complete this task. Agent availability is determined by Dynamic Scheduling.

7.  Tap **Submit**.