View and reply to task comments from push notifications

---
title: View and reply to task comments from push notifications
description: As a Field Service agent, you can view and reply to the comments given by customers in work order tasks using push notification actions without opening the ServiceNow Agent mobile app.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/work-order-management/reply-to-push-notification.html
release: brazil
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Push notifications, ServiceNow Agent mobile app, Completing work on mobile, Use, Field Service Management]
---

# View and reply to task comments from push notifications

As a Field Service agent, you can view and reply to the comments given by customers in work order tasks using push notification actions without opening the ServiceNow Agent mobile app.

## Before you begin

Role required: wm\_agent

## Procedure

1.  Navigate to the push notification received on your mobile device.

2.  Read the text displayed in the push notification to view the customer comment.

3.  Reply to the comment.

    1.  Long-press the push notification.

    2.  Enter your text in the **Reply** field.

    3.  Notify the end user that you have responded by entering the name of the person in your text followed by the @ sign.

    4.  Click **Send**.