Drop off an asset
task brazil Updated Sep 10, 2026 1 min read t_DropOffAnAsset.md
Agents can physically drop assets off at a stockroom.
Before you begin
Role required: wm_agent
About this task
If a dropped-off item was not used, it is automatically placed inIn Stock - Available state. If a dropped off item is defective, it is automatically placed in In Stock - Defective state.
Procedure
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Navigate to All > Field Service > Pick Up/Drop Off > My Drop Off List.
The Transfer Order Lines list is displayed in DropOffList view.
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Click text in any column to obtain more information about, for example, the transfer order or stockrooms.
-
After physically dropping off the items, select the check box beside the item, then go to the Actions choice list and select Drop Off.
38 lines · 1.3 KB
---
title: Drop off an asset
description: Agents can physically drop assets off at a stockroom.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/work-order-management/t\_DropOffAnAsset.html
release: brazil
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using drop off lists, Updating task status, Completing work orders on the web interface, Use, Field Service Management]
---
# Drop off an asset
Agents can physically drop assets off at a stockroom.
## Before you begin
Role required: wm\_agent
## About this task
If a dropped-off item was not used, it is automatically placed in**In Stock - Available** state. If a dropped off item is defective, it is automatically placed in **In Stock - Defective** state.
## Procedure
1. Navigate to **All** > **Field Service** > **Pick Up/Drop Off** > **My Drop Off List**.
The **Transfer Order Lines** list is displayed in **DropOffList** view.
2. Click text in any column to obtain more information about, for example, the transfer order or stockrooms.
3. After physically dropping off the items, select the check box beside the item, then go to the **Actions** choice list and select **Drop Off**.
| title | Drop off an asset |
| description | Agents can physically drop assets off at a stockroom. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/field-service-management/work-order-management/t\_DropOffAnAsset.html |
| release | brazil |
| product | Work Order Management |
| classification | work-order-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Using drop off listsUpdating task statusCompleting work orders on the web interfaceUseField Service Management |