Execute a task from the agent map
As an agent, you can accept or reject tasks assigned to you using features in the agent task map, or take on unassigned tasks near you if your schedule permits.
Before you begin
The Service Management Geolocation plugin (com.snc.service_management.geolocation) must be enabled and the Google Maps Platform key must be entered into the appropriate Google Maps property.
Role required: wm_agent
About this task
You can optimize task routes in the map to have the system determine the most efficient route. Initial routing shows the sequence established when the dispatcher assigned the tasks. Route optimization uses your location information and creates an ideal schedule based on variables such as location, task duration, travel time, or any task windows. The agent map, which displays color-coded icons for the tasks and your current location, is updated as you complete each task.
Procedure
-
Navigate to Field Service > Agent > My Map.
Tasks that are in one of these states are visible on the map:
- Assigned
- Accepted
- Pending Dispatch
- Work in Progress
---
title: Execute a task from the agent map
description: As an agent, you can accept or reject tasks assigned to you using features in the agent task map, or take on unassigned tasks near you if your schedule permits.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/work-order-management/t\_ExecuteATaskFromTheAgentMap.html
release: brazil
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Execute work order tasks, Updating task status, Completing work orders on the web interface, Use, Field Service Management]
---
# Execute a task from the agent map
As an agent, you can accept or reject tasks assigned to you using features in the agent task map, or take on unassigned tasks near you if your schedule permits.
## Before you begin
The Service Management Geolocation plugin \(com.snc.service\_management.geolocation\) must be enabled and the Google Maps Platform key must be entered into the appropriate [Google Maps property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/set-up-google-maps-api.md).
Role required: wm\_agent
## About this task
You can optimize task routes in the map to have the system determine the most efficient route. Initial routing shows the sequence established when the dispatcher assigned the tasks. Route optimization uses your location information and creates an ideal schedule based on variables such as location, task duration, travel time, or any [task windows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/work-order-management/t_CreateAWorkOrderTask.md). The agent map, which displays color-coded icons for the tasks and your current location, is updated as you complete each task.
## Procedure
1. Navigate to **Field Service** > **Agent** > **My Map**.
Tasks that are in one of these states are visible on the map:
- **Assigned**
- **Accepted**
- **Pending Dispatch**
- **Work in Progress**
| title | Execute a task from the agent map |
| description | As an agent, you can accept or reject tasks assigned to you using features in the agent task map, or take on unassigned tasks near you if your schedule permits. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/field-service-management/work-order-management/t\_ExecuteATaskFromTheAgentMap.html |
| release | brazil |
| product | Work Order Management |
| classification | work-order-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Execute work order tasksUpdating task statusCompleting work orders on the web interfaceUseField Service Management |