Use ServiceNow AI Lens in ServiceNow Otto Virtual Agent

task brazil Updated Sep 10, 2026 2 min read t_use-lens-nava-fsm.md

Use ServiceNow AI Lens through ServiceNow Otto® Virtual Agent (NAVA) in the ServiceNow Agent mobile application to analyze an image and receive a text summary. This flow does not auto-fill form fields.

Before you begin

Ensure that Virtual Agent is activated for Field Service Management.

Role required: wm_agent, which inherits the lens_user role.

About this task

Use ServiceNow AI Lens through ServiceNow Otto® Virtual Agent when you need to identify an asset, document, or item from an image and receive a text summary. This flow is useful for on-demand lookup during a job.

Note: Review AI-generated responses for accuracy before acting on them. AI-generated results may not be accurate in all cases. Implement human review before using results in production.

Procedure

Log in to the ServiceNow Agent mobile application.
Select Now Assist in the navigation bar to open Now AssistVirtual Agent.
From the topic picker, select ServiceNow Lens.
Capture an image, or choose an existing image from the device.
- To capture a new image, select the Camera icon, then take a photo.
- To upload an existing image, select the Image icon, then select an image from the device.
Provide a relevant prompt for NAVA, such as describe the details of the assets uploaded, to generate a response.
Review the text summary that ServiceNow Otto® Virtual Agent returns.

ServiceNow AI Lens analyzes the image and returns a text summary in the chat. This flow does not auto-fill any form fields. To auto-populate a form using ServiceNow AI Lens, see Use ServiceNow AI Lens with the form auto-filler.

Result

The chat displays a text-based summary of the captured image, generated by Now Assist Virtual Agent.

Related topics

ServiceNow AI Lens form auto-filler

Auto-fill a form with ServiceNow AI Lens

Summarize a record using ServiceNow Otto Virtual Agent

Create an Assistant for Field Service Management

Keywords ServiceNow LensNow Assist Virtual AgentNAVAimage analysismobileNow Assist for FSM

66 lines · 3.7 KB Wrap lines

---
title: Use ServiceNow AI Lens in ServiceNow Otto Virtual Agent
description: Use ServiceNow AI Lens through ServiceNow Otto Virtual Agent \(NAVA\) in the ServiceNow Agent mobile application to analyze an image and receive a text summary. This flow does not auto-fill form fields.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/work-order-management/t\_use-lens-nava-fsm.html
release: brazil
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [ServiceNow Lens, Now Assist Virtual Agent, NAVA, image analysis, mobile, Now Assist for FSM]
breadcrumb: [ServiceNow AI Lens form auto-filler, Prioritizing on ServiceNow Agent, ServiceNow Agent mobile app, Completing work on mobile, Use, Field Service Management]
---

# Use ServiceNow AI Lens in ServiceNow Otto Virtual Agent

Use ServiceNow AI Lens through ServiceNow Otto® Virtual Agent \(NAVA\) in the ServiceNow Agent mobile application to analyze an image and receive a text summary. This flow does not auto-fill form fields.

## Before you begin

Ensure that Virtual Agent is activated for Field Service Management.

Role required: wm\_agent, which inherits the lens\_user role.

## About this task

**Note:** Review AI-generated responses for accuracy before acting on them. AI-generated results may not be accurate in all cases. Implement human review before using results in production.

## Procedure

1. Log in to the ServiceNow Agent mobile application.

2. Select **Now Assist** in the navigation bar to open Now AssistVirtual Agent.

3. From the topic picker, select **ServiceNow Lens**.

4. Capture an image, or choose an existing image from the device.

- To capture a new image, select the Camera icon, then take a photo.
- To upload an existing image, select the Image icon, then select an image from the device.
5. Provide a relevant prompt for NAVA, such as `describe the details of the assets uploaded`, to generate a response.

6. Review the text summary that ServiceNow Otto® Virtual Agent returns.

ServiceNow AI Lens analyzes the image and returns a text summary in the chat. This flow does not auto-fill any form fields. To auto-populate a form using ServiceNow AI Lens, see [Use ServiceNow AI Lens with the form auto-filler](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/work-order-management/t_use-form-auto-filler-fsm.md).

## Result

The chat displays a text-based summary of the captured image, generated by Now Assist Virtual Agent.

**Related topics**

[ServiceNow AI Lens form auto-filler](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/work-order-management/c_form-auto-filler-fsm.md)

[Auto-fill a form with ServiceNow AI Lens](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/work-order-management/t_use-form-auto-filler-fsm.md)

[Summarize a record using ServiceNow Otto Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/work-order-management/summarize-a-record-using-now-assist-virtual-agent.md)

[Create an Assistant for Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/mobile-experience-for-field-service-management-glide-family/activate-virtual-agent-for-field-service-management.md)