View the tasks assigned to an agent

task brazil Updated Sep 10, 2026 1 min read view-tasks-for-agent.md

View an agent's assigned tasks and monitor their workload throughout the day.

Before you begin

Role required: wm_manager, sn_fsm_tp.fsm_territory_resource_manager

Procedure

Open Field Service Manager Mobile and tap Teams.
Tap the assignment group or territory that the Field Service agent you want to manage is part of.
Tap the clipboard icon [Omitted image "manager-clipboard.png"] Alt text: clipboard next to the agent whose assigned tasks you want to see.

Choose from the following.

Selection	Action
Tap the work order task	To open the work order task details.
Tap the location icon ([Omitted image "task-location.png"] Alt text: task location) next to a task	To see where the task is located on the map.
Tap the map icon ([Omitted image "map-location.png"] Alt text: map location)	To see all tasks locations on the map.

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---
title: View the tasks assigned to an agent
description: View an agent's assigned tasks and monitor their workload throughout the day.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/work-order-management/view-tasks-for-agent.html
release: brazil
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Field Service Manager Mobile, Completing work on mobile, Use, Field Service Management]
---

# View the tasks assigned to an agent

View an agent's assigned tasks and monitor their workload throughout the day.

## Before you begin

Role required: wm\_manager, sn\_fsm\_tp.fsm\_territory\_resource\_manager

## Procedure

1.  Open Field Service Manager Mobile and tap **Teams**.

2.  Tap the assignment group or territory that the Field Service agent you want to manage is part of.

3.  Tap the clipboard icon \[Omitted image "manager-clipboard.png"\] Alt text: clipboard next to the agent whose assigned tasks you want to see.

4.  Choose from the following.

    |Selection|Action|
    |---------|------|
    |**Tap the work order task**|To open the work order task details.|
    |**Tap the location icon \(\[Omitted image "task-location.png"\] Alt text: task location\) next to a task**|To see where the task is located on the map.|
    |**Tap the map icon \(\[Omitted image "map-location.png"\] Alt text: map location\)**|To see all tasks locations on the map.|