Add skills to a crew

task brazil Updated Sep 10, 2026 1 min read add-skill-to-crew.md
Raw file servicenow.com

Add skills to a crew so you know what crews are right for work order tasks that require unique skills.

Before you begin

Role required: wm_crew_moderator

Procedure

  1. Navigate to All > Field Service > Manager > My Crews.

  2. Open a crew from the list to which you want to add skills.

  3. In the Skills related list, select Add.

  4. Select the Lock [Omitted image "square-lock.png"] Alt text: lock icon.

  5. In select target record, search for the skill you want to add to the crew.

    Note: You can add more than one skill per line, but if you do you can't add a skill level for skills that are on the same line.


  6. Select a skill level.

  7. In Quantity, select the number of agents in the crew that have that skill.

    Note: The size of the crew must be greater or equal to the quantity of skills assigned to the crew. You can’t have more skills assigned to a crew than there are agents in the crew.

  8. Select Submit.

Related topics

Skills table fields

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