Setting up coaching in Workforce Optimization for Field Service

---
title: Setting up coaching in Workforce Optimization for Field Service
description: Manage agent skills and assess the quality of completed tasks. Use Predictive Intelligence to recommend skills for agents. Train your agents with internal and external learning content.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/field-service-management/workforce-optimization-for-field-service/setup-coaching-wfo-fsm.html
release: brazil
product: Workforce Optimization for Field Service
classification: workforce-optimization-for-field-service
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Workforce Optimization, Set up workforce, Configure, Field Service Management]
---

# Setting up coaching in Workforce Optimization for Field Service

Manage agent skills and assess the quality of completed tasks. Use Predictive Intelligence to recommend skills for agents. Train your agents with internal and external learning content.

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