Close a card dispute

task brazil Updated Sep 10, 2026 1 min read closure-dispute-case.md

After you have completed all tasks in a card dispute case, you can add final details and close the case in the Closure playbook stage.

Before you begin

Role required: sn_bom_credit_card.dispute_agent or sn_bom_credit_card.dispute_agent_connector

About this task

Note: When all task are closed, the transaction will be closed automatically. The agent must then go to the case and manually close it.

Procedure

Navigate to All > Financial Services Operations > Workspace.
Select the lists icon ([Omitted image "inline-data-vis-96px-list.png"] Alt text: lists icon).
In the Lists tab under Card disputes service cases, open the case list.
- For your assigned cases, select Assigned to me.
- For all dispute cases, select All.
In the list, select which case you want to work on.

If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.
Select the Closure playbook stage to show the Close case view.
For fraud-related disputes, complete the task to block and reissue the card before closing the dispute.
Select the Resolution code to indicate the outcome of the case.
Enter any closing notes in the Resolution notes field.
Close the case.

Action Dispute Activity

Save changes Save the resolution information.

Close The Resolution code and Resolution notes are saved to the case, and the case state updates to Closed Complete.

Note: For Mastercard disputes, if an error message is displayed in the Activity work notes, the Close button displays again so you can retry.

Action	Dispute Activity
Save changes	Save the resolution information.
Close	The Resolution code and Resolution notes are saved to the case, and the case state updates to Closed Complete.

Parent Topic:Managing dispute service requests

61 lines · 2.5 KB Wrap lines

---
title: Close a card dispute
description: After you have completed all tasks in a card dispute case, you can add final details and close the case in the Closure playbook stage.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/financial-services-operations/dispute-management/closure-dispute-case.html
release: brazil
product: Dispute Management
classification: dispute-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Close a card dispute

After you have completed all tasks in a card dispute case, you can add final details and close the case in the Closure playbook stage.

## Before you begin

Role required: sn\_bom\_credit\_card.dispute\_agent or sn\_bom\_credit\_card.dispute\_agent\_connector

## About this task

**Note:** When all task are closed, the transaction will be closed automatically. The agent must then go to the case and manually close it.

## Procedure

1. Navigate to **All** &gt; **Financial Services Operations** &gt; **Workspace**.

2. Select the lists icon \(\[Omitted image "inline-data-vis-96px-list.png"\] Alt text: lists icon\).

3. In the **Lists** tab under **Card disputes service cases**, open the case list.

- For your assigned cases, select **Assigned to me**.
- For all dispute cases, select **All**.
4. In the list, select which case you want to work on.

If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting **Assign to me**.

5. Select the **Closure** playbook stage to show the Close case view.

6. For fraud-related disputes, complete the task to block and reissue the card before closing the dispute.

7. Select the **Resolution code** to indicate the outcome of the case.

8. Enter any closing notes in the **Resolution notes** field.

9. Close the case.

|Action|Dispute Activity|
|------|----------------|
|**__Save changes__**|Save the resolution information.|
|**__Close__**|The Resolution code and Resolution notes are saved to the case, and the case state updates to Closed Complete.|

**Note:** For Mastercard disputes, if an error message is displayed in the **Activity** work notes, the **Close** button displays again so you can retry.

**Parent Topic:**[Managing dispute service requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/dispute-management/managing-card-disputes.md)