Reverse provisional credit

task brazil Updated Sep 10, 2026 1 min read fso-ach-dispute-reverse-provisional.md

Raw file servicenow.com

Reverse the temporary credit issued by the bank to the account holder.

Before you begin

Role required: sn_bom_credit_card.dispute_agent or sn_bom_credit_card.dispute_agent_connector

Procedure

Navigate to All > Financial Services Operations > Workspace.
Select the lists icon ([Omitted image "list-icon.png"] Alt text: lists icon.).
In the Lists tab, under Card disputes service cases, open the case list.
In the list, select the case that you want to work on.

If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.
Select the Playbook tab.
In the transaction level playbook of the Processing tab, select the transaction ID.

The Chargeback stage is initiated for the transaction.
Select the  Reverse provisional credit activity.
On the form, fill in the required fields and any other related information that you have gathered.
Select Add file to attach supporting documents to the task.
Select Close task.

Parent Topic:Processing an ACH dispute

52 lines · 1.9 KB Wrap lines

---
title: Reverse provisional credit
description: Reverse the temporary credit issued by the bank to the account holder.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/financial-services-operations/dispute-management/fso-ach-dispute-reverse-provisional.html
release: brazil
product: Dispute Management
classification: dispute-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Processing an ACH dispute, Resolving ACH disputes, Processing, Use, Dispute Management, Banking applications, Financial Services Operations \(FSO\)]
---

# Reverse provisional credit

Reverse the temporary credit issued by the bank to the account holder.

## Before you begin

Role required: sn\_bom\_credit\_card.dispute\_agent or sn\_bom\_credit\_card.dispute\_agent\_connector

## Procedure

1. Navigate to **All** &gt; **Financial Services Operations** &gt; **Workspace**.

2. Select the lists icon \(\[Omitted image "list-icon.png"\] Alt text: lists icon.\).

3. In the **Lists** tab, under **Card disputes service cases**, open the case list.

4. In the list, select the case that you want to work on.

If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting **Assign to me**.

5. Select the **Playbook** tab.

6. In the transaction level playbook of the **Processing** tab, select the transaction ID.

The **Chargeback** stage is initiated for the transaction.

7. Select the **Reverse provisional credit** activity.

8. On the form, fill in the required fields and any other related information that you have gathered.

9. Select **Add file** to attach supporting documents to the task.

10. Select **Close task**.

**Parent Topic:**[Processing an ACH dispute](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/dispute-management/process-dispute-ach.md)