Initiating a chargeback
concept brazil Updated Sep 10, 2026 1 min read initiate-a-chargeback.md
Complete tasks such as initiating a chargeback, providing credit to a customer, and refunding a merchant.
- Report fraud to a card network
Report potential fraud on a transaction to a card network. - Initiate chargeback and recover funds from merchant
Initiate a request for the card network issuer to credit the customer. - Review merchant representment
Review the representment evidence provided by a merchant during a chargeback request. A representment is the process where a business can prove that a charge that is being questioned is valid and the consumer's charge should not be reversed. - Provide final credit to customer
If a merchant's representment was not approved as sufficient supporting evidence by the issuing bank, the issuing bank upholds the chargeback. - Convert provisional credit to final credit
Convert provisional credit previously issued to a customer to a final credit issuance. - Reverse provisional credit
Reverse the temporary credit issued by the bank to the card holder. - Return funds to merchant
A merchant can be refunded if their representment evidence is approved.
Parent Topic:Managing disputes without network integration
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--- title: Initiating a chargeback description: Complete tasks such as initiating a chargeback, providing credit to a customer, and refunding a merchant. locale: en-US canonical_url: https://www.servicenow.com/docs/r/financial-services-operations/dispute-management/initiate-a-chargeback.html release: brazil product: Dispute Management classification: dispute-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Resolving disputes without network integration, Processing, Use, Dispute Management, Banking applications, Financial Services Operations \(FSO\)] --- # Initiating a chargeback Complete tasks such as initiating a chargeback, providing credit to a customer, and refunding a merchant. - **[Report fraud to a card network](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/dispute-management/report-fraud-to-card-network.md)** Report potential fraud on a transaction to a card network. - **[Initiate chargeback and recover funds from merchant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/dispute-management/initiate-chargeback-and-recover-funds-from-merchant.md)** Initiate a request for the card network issuer to credit the customer. - **[Review merchant representment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/dispute-management/review-representment.md)** Review the representment evidence provided by a merchant during a chargeback request. A representment is the process where a business can prove that a charge that is being questioned is valid and the consumer's charge should not be reversed. - **[Provide final credit to customer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/dispute-management/provide-final-credit-to-customer.md)** If a merchant's representment was not approved as sufficient supporting evidence by the issuing bank, the issuing bank upholds the chargeback. - **[Convert provisional credit to final credit](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/dispute-management/convert-provisional-credit-to-final-credit.md)** Convert provisional credit previously issued to a customer to a final credit issuance. - **[Reverse provisional credit](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/dispute-management/reverse-provisional-credit.md)** Reverse the temporary credit issued by the bank to the card holder. - **[Return funds to merchant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/dispute-management/refund-merchant.md)** A merchant can be refunded if their representment evidence is approved. **Parent Topic:**[Managing disputes without network integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/dispute-management/work-dispute-case.md)
| title | Initiating a chargeback |
| description | Complete tasks such as initiating a chargeback, providing credit to a customer, and refunding a merchant. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/financial-services-operations/dispute-management/initiate-a-chargeback.html |
| release | brazil |
| product | Dispute Management |
| classification | dispute-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Resolving disputes without network integrationProcessingUseDispute ManagementBanking applicationsFinancial Services Operations \(FSO\) |