Review a customer interaction with Disputes intake via Virtual Agent
Retrieve a chat interaction between a customer and Disputes intake via Virtual Agent to review a transcript of the conversation and confirm responses.
Before you begin
Role required: sn_bom_credit_card.dispute_agent, sn_bom_credit_card.dispute_manager, sn_bom_credit_card.dispute_viewer, sn_bom_credit_card.contributor, sn_bom.b2c_agent, sn_bom.b2b_agent, sn_bom.adjuster, sn_bom.fnol_representative
Procedure
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Navigate to All > Financial Services Operations > Workspace.
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Select the lists icon ([Omitted image "inline-data-vis-list.png"] Alt text: Lists icon.).
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Open a card disputes service case.
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In the case, select the Interactions tab.
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In the Interactions list, select the interaction record you want to review.
Result
The interaction record is displayed with the interaction transcript.
[Omitted image "disputes-va-transcript.png"] Alt text: The interaction transcript shows the conversation history between Virtual Agent and the customer.
Parent Topic:Review a dispute from portal or workspace intake
--- title: Review a customer interaction with Disputes intake via Virtual Agent description: Retrieve a chat interaction between a customer and Disputes intake via Virtual Agent to review a transcript of the conversation and confirm responses. locale: en-US canonical_url: https://www.servicenow.com/docs/r/financial-services-operations/dispute-management/review-interaction-with-dispute-intake-virtual-agent.html release: brazil product: Dispute Management classification: dispute-management topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Review, Use, Dispute Management, Banking applications, Financial Services Operations \(FSO\)] --- # Review a customer interaction with Disputes intake via Virtual Agent Retrieve a chat interaction between a customer and Disputes intake via Virtual Agent to review a transcript of the conversation and confirm responses. ## Before you begin Role required: sn\_bom\_credit\_card.dispute\_agent, sn\_bom\_credit\_card.dispute\_manager, sn\_bom\_credit\_card.dispute\_viewer, sn\_bom\_credit\_card.contributor, sn\_bom.b2c\_agent, sn\_bom.b2b\_agent, sn\_bom.adjuster, sn\_bom.fnol\_representative ## Procedure 1. Navigate to **All** > **Financial Services Operations** > **Workspace**. 2. Select the lists icon \(\[Omitted image "inline-data-vis-list.png"\] Alt text: Lists icon.\). 3. Open a card disputes service case. 4. In the case, select the Interactions tab. 5. In the Interactions list, select the interaction record you want to review. ## Result The interaction record is displayed with the interaction transcript. \[Omitted image "disputes-va-transcript.png"\] Alt text: The interaction transcript shows the conversation history between Virtual Agent and the customer. **Parent Topic:**[Review a dispute from portal or workspace intake](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/dispute-management/review-a-dispute-from-cardholder-intake.md)
| title | Review a customer interaction with Disputes intake via Virtual Agent |
| description | Retrieve a chat interaction between a customer and Disputes intake via Virtual Agent to review a transcript of the conversation and confirm responses. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/financial-services-operations/dispute-management/review-interaction-with-dispute-intake-virtual-agent.html |
| release | brazil |
| product | Dispute Management |
| classification | dispute-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | ReviewUseDispute ManagementBanking applicationsFinancial Services Operations \(FSO\) |