Unblock a credit card

task brazil Updated Sep 10, 2026 2 min read unblock-credit-card.md

Unblock a customer's credit card as per the credit card service request.

Before you begin

Role required: sn_bom_credit_card.agent or sn_bom_credit_card.agent_connector

Important: For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see Roles and Personas.

About this task

When a credit card service case for unblocking a card is created, the Unblock Credit Card flow is triggered. This flow automatically creates a credit card task in the Tasks tab of the case to decrease the credit limit for the customer.

For more information on the flows that are installed with the Financial Services Card Operations application, see Designer flows for Financial Services Operations applications.

Note: An unblock credit card case is also automatically created for a case for temporarily blocking a card when the Duration field is set to Limited Time.

Procedure

Navigate to All > Financial Services Operations > Workspace.
Select the lists icon ([Omitted image "inline-data-vis-96px-list.png"] Alt text: lists icon).
In the Lists tab, under Credit Card Service Cases, open the case list.
- For your assigned cases, click Assigned to me.
- For all cases, click All.
In the list, select which case you want to work on.

If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.
Unblock the customer's credit card as per the request.
Update the Unblock credit card task.
1. In the Tasks tab, click the credit card task.
2. In the State field, change the state of the task to Work in Progress.
3. In the Work notes field, enter any comments.
4. To close the task, in the State field, change the state of the task to Closed Complete.
5. Click Save.

Result

The stage of the credit card service case changes from Update Account to Closed – Complete.

Note: If this unblock credit card case was created as part of the Blocking a credit card flow, the case for blocking the card also moves to the Closed – Complete stage.
The customer receives a pre-configured email notification about the case closure.

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---
title: Unblock a credit card
description: Unblock a customer's credit card as per the credit card service request.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/financial-services-operations/financial-services-card-operations/unblock-credit-card.html
release: brazil
product: Financial Services Card Operations
classification: financial-services-card-operations
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Use, Card Operations, Banking applications, Financial Services Operations \(FSO\)]
---

# Unblock a credit card

Unblock a customer's credit card as per the credit card service request.

## Before you begin

Role required: sn\_bom\_credit\_card.agent or sn\_bom\_credit\_card.agent\_connector

**Important:** For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see [Roles and Personas](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/fso-combine-csm-industry-roles.md).

## About this task

When a credit card service case for unblocking a card is created, the Unblock Credit Card flow is triggered. This flow automatically creates a credit card task in the **Tasks** tab of the case to decrease the credit limit for the customer.

For more information on the flows that are installed with the Financial Services Card Operations application, see [Designer flows for Financial Services Operations applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/flow-designer-flows-fso-apps.md).

**Note:** An unblock credit card case is also automatically created for a case for temporarily blocking a card when the **Duration** field is set to **Limited Time**.

## Procedure

1. Navigate to **All** &gt; **Financial Services Operations** &gt; **Workspace**.

2. Select the lists icon \(\[Omitted image "inline-data-vis-96px-list.png"\] Alt text: lists icon\).

3. In the **Lists** tab, under **Credit Card Service Cases**, open the case list.

- For your assigned cases, click **Assigned to me**.
- For all cases, click **All**.
4. In the list, select which case you want to work on.

If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting **Assign to me**.

5. Unblock the customer's credit card as per the request.

6. Update the Unblock credit card task.

1. In the **Tasks** tab, click the credit card task.

2. In the **State** field, change the state of the task to **Work in Progress**.

3. In the **Work notes** field, enter any comments.

4. To close the task, in the **State** field, change the state of the task to **Closed Complete**.

5. Click **Save**.

## Result

- The stage of the credit card service case changes from Update Account to Closed – Complete.

**Note:** If this unblock credit card case was created as part of the [Blocking a credit card](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/financial-services-card-operations/work-block-credit-card-case.md) flow, the case for blocking the card also moves to the Closed – Complete stage.

- The customer receives a pre-configured email notification about the case closure.