Personal Lines Servicing

---
title: Personal Lines Servicing
description: ServiceNow Personal Lines Servicing enables underwriters and processors in your financial institution to quickly resolve personal insurance policy service requests, and can help you transform your middle and back-office insurance policy operations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/financial-services-operations/fso-ins-personal-policy-ops-landing-page.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Property and Casualty Insurance Servicing, Insurance applications, Financial Services Operations \(FSO\)]
---

# Personal Lines Servicing

ServiceNow® Personal Lines Servicing enables underwriters and processors in your financial institution to quickly resolve personal insurance policy service requests, and can help you transform your middle and back-office insurance policy operations.

## Request apps on the Store

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

## Get started

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[Explore \[Omitted image "bus-explore.svg"\] Alt text: Learn about how customers, insurance agents, and policy processors use Personal Lines Servicing.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/explore-insurance-personal-policy-operations.md)

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[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Configure Personal Lines Servicing.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/configure-ins-policy-ops.md)

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[Use\[Omitted image "bus-c-suite-leader.svg"\] Alt text:Manage and use Personal Lines Servicing.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/using-financial-services-insurance-policy-operations.md)

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[Analytics and Reporting \[Omitted image "bus-performance-forecasting-2.svg"\] Alt text: Monitor key statistics and track performance with preconfigured dashboard.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/analytics-reporting-fso-insurance-operations.md)

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[Reference \[Omitted image "bus-learn.svg"\] Alt text: Get details about components such as roles, tables, plugins, and store applications that are installed.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/ins-policy-ops-reference.md)

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</table>-   **[Exploring Personal Lines Servicing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/explore-insurance-personal-policy-operations.md)**  
Contributors, processors, and underwriters can use Personal Lines Servicing to create and manage service requests for personal insurance policies.
-   **[Install Personal Lines Servicing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/install-ins-policy-ops.md)**  
You can install the Personal Lines Servicing \(sn\_ins\_policy\_b2c\) application if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
-   **[Configure Personal Lines Servicing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/configure-ins-policy-ops.md)**  
Review the components that are installed with the Personal Lines Servicing application and modify as needed for your organization's business needs.
-   **[Using Personal Lines Servicing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/using-financial-services-insurance-policy-operations.md)**  
Learn how the following roles use Personal Lines Servicing to update policies, change coverages, review and approve underwriting, and send documents for personal policies.
-   **[Analytics and reporting for Personal Lines Servicing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/analytics-reporting-fso-insurance-operations.md)**  
Personal Lines Servicing contains preconfigured dashboards with actionable data visualizations that can help your organization improve your business processes and quantify the value of self-service.
-   **[Personal Lines Servicing reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/ins-policy-ops-reference.md)**  
Learn about the components, such as the roles, tables, plugins, and store applications, that are installed when you install thePersonal Lines Servicing application.

**Parent Topic:**[Property and Casualty Insurance Servicing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/financial-services-operations/financial-services-property-casualty-insurance-servicing.md)