Generate a voice summary of a document

task brazil Updated Sep 10, 2026 1 min read generate-a-document-voice-summary.md
Raw file servicenow.com

Use the voice agent to generate an audio summary of a supported document or ask questions about its content.

Before you begin

Role required: sn_audit_ws.auditor, sn_audit_ws.supervisor

Voice assist must be configured for your instance before you can use it. For the configuration guide, see KB3153395.

Procedure

  1. From the Documents panel, select a supported document, such as a PDF or a Microsoft Word document, to open it.

  2. Select Voice assist from the ServiceNow Otto® panel options.

    The voice agent processes the document.

  3. Generate an audio summary, or ask a question about the document content by voice.

    The voice agent plays an audio summary or responds to your question based on the document's content.

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