Business services overview tab
The Business services overview tab in the Operational Resilience Workspace provides a comprehensive summary of active business services. It highlights red flags, urgent issues, and the status of resilience activities like assessments, scenario analysis, and self-attestations. It also offers suggestions for mitigating top risks or vulnerabilities and strengthening top controls.
Business services overview section on the landing page
Existing customers typically use the Service (CMDB) Main node configuration, while new customers use the Opres with CSDM header Main node configuration. Administrators show the Business services overview tab and hide the Services overview tab from the Operational Resilience Workspace view based on your organizational needs.
[Omitted image "bs-overview.png"] Alt text: Overview.
Summarized report on the business services
The Business services report on the Business services overview tab provides a quick summary with precise metrics on the types of business services and their current status.
[Omitted image "bs-status.png"] Alt text: Status.
- Active business services
- Business services by number of red flags
- Business services by importance
- Business services by impact tolerance
Report on the red flags
The Red flags report on the Business services overview tab shows the total number of red flags that require immediate attention. These red flags are associated with assets, controls, issues, and risks related to the selected business service. The report breaks down details of the red flags based on the integrations with the Operational Resilience application. For example, if you have installed the Policy and Compliance Management application, business services data for the failed controls is pulled from that application and displayed in this report.
A sample Red flags report for the business services is shown in the example.
[Omitted image "bs-red-flags.png"] Alt text: Red flags.
The following data is displayed for the business services in the report:
-
Total red flags: Number of total red flags for the business services is shown in this report. You can select the count in the report and view the actual status of the business services.
-
Red flags by type: The counts for incidents, outages, change requests, operational vulnerabilities, risks, failed controls, and issues are updated on the service's overview page. Selecting the count takes you to a detailed red flags table. Depending on the applications integrated with Operational Resilience, business services data is pulled from them and displayed in the report as shown in the following example.
- Issues
- Failed controls
- Risks
- Outages
- Incidents
- Change requests
- Operational vulnerabilities
- Crisis events
- Vulnerabilities Note:
As an administrator, you can navigate to System properties > All properties in your instance and configure the sn_oper_res.red_flags_exclusion property for the red flags section.
By default, the services tasks, Business Continuity Management plan, and dependencies are excluded from the display list in the Red flags section.
-
Assets impacted by red flags: Assets with red flags that are categorized by the pillar are shown.
Tables associated with the Business services overview tab
The following table lists all the tables that are associated with each section of the Business services overview tab report.
|
Title |
Description |
|---|---|
|
Business services | |
|
Active business services |
Number of critical business services delivered to your customers. Source table for this report: Entity to entity type [sn_grc_m2m_profile_profile_type] |
|
Business services by number of red flags |
Description for business services by number of red flags.Source table for this report: Service summary [sn_oper_res_service_summary] |
|
Business services by importance |
Description for business services by importance.Source table for this report: Service related OpRes info [sn_oper_res_service_related_info] |
|
Business services by impact tolerance |
Description for business services by impact tolerance.Source table for this report: Service related OpRes info [sn_oper_res_service_related_info] |
|
Red flags | |
|
Total red flags |
Total red flags count for the affected business service. |
|
Red flags by type |
Red flags by type. Source table for issues: Issue [sn_oper_res_issue] Source table for failed controls: Failed Controls [sn_oper_res_failed_control] Source table for risks: Risks [sn_oper_res_risk] Source table for outages: Outages [sn_oper_res_critical_service_outage] Source table for incidents: Incidents [sn_oper_res_incident] Source table for change requests: Change requests [sn_oper_res_change_request] Source table for Operational vulnerabilities: Operational vulnerabilities [sn_oper_res_vulnerability_profile] Source table for Crisis events: Crisis events [sn_oper_res_bcm_plan] Source table for vulnerabilities: Vulnerabilities [sn_oper_res_vul_profile] |
|
Assets impacted by red flags |
Assets that are impacted by the red flags shown for the pillars. For assets associated with the Process pillar are affected and shown in the red flags report. The source table is Assets impacted by red flags [sn_oper_res_service_process_pillar] |
|
Activities | |
|
Tasks |
Tasks associated with the services. |
|
Importance and impact assessments |
Importance and impact assessments associated with the services. Source table is Importance and impact tolerance assessment [sn_oper_res_importance_impact_tolerance_assessment] |
|
Scenario analysis |
Scenario analysis associated with the services. Source table is Scenario analysis [sn_oper_res_scenario_analysis] |
|
Self attestations |
Self-attestations associated with the services. Source table is Self attestations [sn_oper_res_self_attestation] |
|
Suggestions | |
|
Top Controls to be Strengthened |
Failing controls that impact the most critical services. Source table for this report: Services with failed controls [sn_oper_res_failed_control] |
|
Top Risks to be Mitigated |
Top risks threatening your organization compared with your impacted services. This report can be useful for determining where to start your mitigation efforts and in what areas you should devote the most resources around implementing controls.Source table for this report: Services with high risks [sn_oper_res_risk] |
|
Top vulnerabilities to be fixed |
Top vulnerabilities to be fixed for the services. Source table for this report: Services with operational vulnerabilities [sn_oper_res_vulnerability_profile] |
The Activities report on the Business services overview tab displays tasks and status for the following Operational Resilience activities for the business services.
[Omitted image "bs-activities.png"] Alt text: Activities.
- Tasks
- Importance and impact assessments
- Scenario analysis
- Self attestations
Suggestions for mitigating the issues
The Suggestions report on the Business services overview tab offers recommendations and workarounds to mitigate issues and risks for various resilience metrics for the business services.
[Omitted image "bs-suggestions.png"] Alt text: Suggestions.
Depending on the applications integrated with Operational Resilience, suggestions are displayed in the report. For example, if you have installed the Policy and Compliance Management, Risk Management, and Vulnerability Response applications, the following suggestions are displayed in the report.
- Top controls to be strengthened
- Top risks to be mitigated
- Top vulnerabilities to be fixed
---
title: Business services overview tab
description: The Business services overview tab in the Operational Resilience Workspace provides a comprehensive summary of active business services. It highlights red flags, urgent issues, and the status of resilience activities like assessments, scenario analysis, and self-attestations. It also offers suggestions for mitigating top risks or vulnerabilities and strengthening top controls.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/governance-risk-compliance/bs-ov.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 5
breadcrumb: [Landing page and dashboard views, Operational Resilience, Governance, Risk, and Compliance]
---
# Business services overview tab
The **Business services overview** tab in the Operational Resilience Workspace provides a comprehensive summary of active business services. It highlights red flags, urgent issues, and the status of resilience activities like assessments, scenario analysis, and self-attestations. It also offers suggestions for mitigating top risks or vulnerabilities and strengthening top controls.
## Business services overview section on the landing page
Existing customers typically use the Service \(CMDB\) Main node configuration, while new customers use the Opres with CSDM header Main node configuration. Administrators show the **Business services overview** tab and hide the **Services overview** tab from the Operational Resilience Workspace view based on your organizational needs.
\[Omitted image "bs-overview.png"\] Alt text: Overview.
## Summarized report on the business services
The Business services report on the **Business services overview** tab provides a quick summary with precise metrics on the types of business services and their current status.
\[Omitted image "bs-status.png"\] Alt text: Status.
- Active business services
- Business services by number of red flags
- Business services by importance
- Business services by impact tolerance
## Report on the red flags
The Red flags report on the **Business services overview** tab shows the total number of red flags that require immediate attention. These red flags are associated with assets, controls, issues, and risks related to the selected business service. The report breaks down details of the red flags based on the integrations with the Operational Resilience application. For example, if you have installed the Policy and Compliance Management application, business services data for the failed controls is pulled from that application and displayed in this report.
A sample Red flags report for the business services is shown in the example.
\[Omitted image "bs-red-flags.png"\] Alt text: Red flags.
The following data is displayed for the business services in the report:
- Total red flags: Number of total red flags for the business services is shown in this report. You can select the count in the report and view the actual status of the business services.
- Red flags by type: The counts for incidents, outages, change requests, operational vulnerabilities, risks, failed controls, and issues are updated on the service's overview page. Selecting the count takes you to a detailed red flags table. Depending on the applications integrated with Operational Resilience, business services data is pulled from them and displayed in the report as shown in the following example.
- Issues
- Failed controls
- Risks
- Outages
- Incidents
- Change requests
- Operational vulnerabilities
- Crisis events
- Vulnerabilities
**Note:**
As an administrator, you can navigate to **System properties > All properties** in your instance and configure the **sn\_oper\_res.red\_flags\_exclusion** property for the red flags section.
By default, the services tasks, Business Continuity Management plan, and dependencies are excluded from the display list in the Red flags section.
- Assets impacted by red flags: Assets with red flags that are categorized by the pillar are shown.
## Tables associated with the Business services overview tab
The following table lists all the tables that are associated with each section of the **Business services overview** tab report.
<table id="table_rfd_rfm_cfc"><thead><tr><th>
Title
</th><th>
Description
</th></tr></thead><tbody><tr><td class="sub-head" colspan="2">
Business services
</td></tr><tr><td>
Active business services
</td><td>
Number of critical business services delivered to your customers. Source table for this report: Entity to entity type \[sn\_grc\_m2m\_profile\_profile\_type\]
</td></tr><tr><td>
Business services by number of red flags
</td><td>
Description for business services by number of red flags.Source table for this report: Service summary \[sn\_oper\_res\_service\_summary\]
</td></tr><tr><td>
Business services by importance
</td><td>
Description for business services by importance.Source table for this report: Service related OpRes info \[sn\_oper\_res\_service\_related\_info\]
</td></tr><tr><td>
Business services by impact tolerance
</td><td>
Description for business services by impact tolerance.Source table for this report: Service related OpRes info \[sn\_oper\_res\_service\_related\_info\]
</td></tr><tr><td class="sub-head" colspan="2">
Red flags
</td></tr><tr><td>
Total red flags
</td><td>
Total red flags count for the affected business service.
</td></tr><tr><td>
Red flags by type
</td><td>
Red flags by type. Source table for issues: Issue \[sn\_oper\_res\_issue\]
Source table for failed controls: Failed Controls \[sn\_oper\_res\_failed\_control\]
Source table for risks: Risks \[sn\_oper\_res\_risk\]
Source table for outages: Outages \[sn\_oper\_res\_critical\_service\_outage\]
Source table for incidents: Incidents \[sn\_oper\_res\_incident\]
Source table for change requests: Change requests \[sn\_oper\_res\_change\_request\]
Source table for Operational vulnerabilities: Operational vulnerabilities \[sn\_oper\_res\_vulnerability\_profile\]
Source table for Crisis events: Crisis events \[sn\_oper\_res\_bcm\_plan\]
Source table for vulnerabilities: Vulnerabilities \[sn\_oper\_res\_vul\_profile\]
</td></tr><tr><td>
Assets impacted by red flags
</td><td>
Assets that are impacted by the red flags shown for the pillars. For assets associated with the Process pillar are affected and shown in the red flags report. The source table is Assets impacted by red flags \[sn\_oper\_res\_service\_process\_pillar\]
</td></tr><tr><td class="sub-head" colspan="2">
Activities
</td></tr><tr><td>
Tasks
</td><td>
Tasks associated with the services.
</td></tr><tr><td>
Importance and impact assessments
</td><td>
Importance and impact assessments associated with the services. Source table is Importance and impact tolerance assessment \[sn\_oper\_res\_importance\_impact\_tolerance\_assessment\]
</td></tr><tr><td>
Scenario analysis
</td><td>
Scenario analysis associated with the services. Source table is Scenario analysis \[sn\_oper\_res\_scenario\_analysis\]
</td></tr><tr><td>
Self attestations
</td><td>
Self-attestations associated with the services. Source table is Self attestations \[sn\_oper\_res\_self\_attestation\]
</td></tr><tr><td class="sub-head" colspan="2">
Suggestions
</td></tr><tr><td>
Top Controls to be Strengthened
</td><td>
Failing controls that impact the most critical services. Source table for this report: Services with failed controls \[sn\_oper\_res\_failed\_control\]
</td></tr><tr><td>
Top Risks to be Mitigated
</td><td>
Top risks threatening your organization compared with your impacted services. This report can be useful for determining where to start your mitigation efforts and in what areas you should devote the most resources around implementing controls.Source table for this report: Services with high risks \[sn\_oper\_res\_risk\]
</td></tr><tr><td>
Top vulnerabilities to be fixed
</td><td>
Top vulnerabilities to be fixed for the services. Source table for this report: Services with operational vulnerabilities \[sn\_oper\_res\_vulnerability\_profile\]
</td></tr></tbody>
</table>## Report on the Operational Resilience activities
The Activities report on the **Business services overview** tab displays tasks and status for the following Operational Resilience activities for the business services.
\[Omitted image "bs-activities.png"\] Alt text: Activities.
- Tasks
- Importance and impact assessments
- Scenario analysis
- Self attestations
## Suggestions for mitigating the issues
The Suggestions report on the **Business services overview** tab offers recommendations and workarounds to mitigate issues and risks for various resilience metrics for the business services.
\[Omitted image "bs-suggestions.png"\] Alt text: Suggestions.
Depending on the applications integrated with Operational Resilience, suggestions are displayed in the report. For example, if you have installed the Policy and Compliance Management, Risk Management, and Vulnerability Response applications, the following suggestions are displayed in the report.
- Top controls to be strengthened
- Top risks to be mitigated
- Top vulnerabilities to be fixed
| title | Business services overview tab |
| description | The Business services overview tab in the Operational Resilience Workspace provides a comprehensive summary of active business services. It highlights red flags, urgent issues, and the status of resilience activities like assessments, scenario analysis, and self-attestations. It also offers suggestions for mitigating top risks or vulnerabilities and strengthening top controls. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/governance-risk-compliance/bs-ov.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 5 |
| breadcrumb | Landing page and dashboard viewsOperational ResilienceGovernanceRiskand Compliance |