Add entities manually

task brazil Updated Sep 10, 2026 1 min read gen-ent-manually.md
Raw file servicenow.com

Add entities manually from the Operational Resilience Workspace as an optional step once pillars, entity types, and entity filters are active. Entities are individual records matching your filter criteria. Automatic generation is recommended for most scenarios; manual addition is available for exceptions.

Before you begin

Role required: sn_oper_res.admin, sn_oper_res.manager

About this task

For automatic generation of the entities, see Generate entities automatically using a scheduled job.

Procedure

  1. Navigate to the Workspaces > Operational Resilience Workspace > List view and select a business service or business process for which you want to generate entities.

  2. To add a business service or business process, select New.

    The example shows how to add a business service from the Operational Resilience Workspace.

    [Omitted image "add-ent-manually-opres-ws-1.png"] Alt text: Add a business service.

  3. On the form, fill in the fields.

    The form for creating a business service is shown in the example. For information on the fields in the record form, see Create Business Service form and Create Business Process form.

    [Omitted image "add-ent-manually-opres-ws-2.png"] Alt text: Create a new business service.

  4. Select Save.

  5. To add a service or process to Operational Resilience reporting and create entities for the record manually, select Add to OpRes reporting in the record header.

    The examples show the Add to OpRes reporting button from the Operational Resilience Workspace.

    [Omitted image "add-ent-manually-opres-ws-3.png"] Alt text: Add to OpRes reporting button.

    A message is displayed that the service is added to Operational Resilience reporting. The record now appears as an entity in Operational Resilience.

    Note: Use manual addition only for exceptions or one-off additions that don't fit the filter criteria.

  6. To view the entity record, select Go to entity from the record header.

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