Generate event reports in PDF or Microsoft Word

task brazil Updated Sep 10, 2026 3 min read generate-pdf-for-events.md
Raw file servicenow.com

Generate the PDF or Microsoft Word copy of an exercise or a crisis event in the BCM Configurable Workspace and save it for a future reference.

Before you begin

Role required: sn_bcm.planner, sn_bcm.program_manager

About this task

To format the PDF for your business needs, see Format PDF templates for BIAs, BCPs, and Events.

Beginning with the Xanadu release, the content in PDFs of Business Impact Analyses, Plans, and Events is improved by implementing a new layout:

  • Arrange the various event tasks in a table format.
  • Include details of the asset owner and the description from the Business Impact Analysis.
  • Display a table that outlines the dependencies of the plan assets.
  • Mark the date of the PDF creation on the front page.

Starting with BCM Core version 12.x.x and later, the General Information section of the PDF includes the event's Level field, and the generated PDF also includes a numbered Collaboration Threads section. Each numbered thread block, sorted by creation date, lists its Created date, description, impacted assets, recovery teams, and state, followed by any action items linked to that thread.

Procedure

  1. Navigate to Workspaces > Business Continuity Workspace > Exercises.

  2. Select any event record that is in the Review or next state from the list view.

    You can use the same process of generating the PDF for a crisis event.

  3. Select Generate PDF in the form.

    The example shows the message that is displayed on the screen: <Name of the exercise event> PDF has been successfully generated for download.

    [Omitted image "event-pdf-download.png"] Alt text: Downloading the event PDF.

  4. To download the PDF, select the link in the message.

    The example shows that the PDF of the exercise has been downloaded locally.

    [Omitted image "event-pdf-to-be-customized.png"] Alt text: Event PDF that can be customized.[Omitted image "event-details-pdf.png"] Alt text: Event details.

  5. Save the PDF on your system.

    You can save the PDF for a future reference.

  6. To format the Events PDF template, follow the instructions in Format PDF templates for BIAs, BCPs, and Events.

  7. To create the event report in Microsoft Word, select Generate MS Word.

    Generate a report of the event or crisis record in Microsoft Word format. The Microsoft Word copy of the BIA record is successfully generated that you can download.

    For more information on generating reports in Microsoft Word format using Document designer, see Generating reports using Document designer.

    For instructions on customizing a collaboration section into a formatted block, see Add a collaboration block to the Word template.

  8. To print the report, open the saved PDF or Microsoft Word copy and select Print.

Parent Topic:Structured workflows for exercises

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