Activate agentic workflows in ServiceNow Otto for Integrated Risk Management \(IRM\)

task brazil Updated Sep 10, 2026 1 min read activate-agentic-workflows.md

Raw file servicenow.com

You must activate agentic workflows that contain a set of LLM instructions with one or more AI agents to execute tasks.

Before you begin

Install the ServiceNow Otto for IRM plugin (sn_irm_gen_ai).

Role required: sn_nowassist_admin.nsa_admin or sn_aia.admin

Procedure

Navigate to All > AI Agent Studio > Overview.
Select the agentic workflow that you want to activate.
On the agentic workflow page, under the Add AI agents that can perform these steps section, select an AI agent.

[Omitted image "agentic-wf-connect-ai-agents.png"] Alt text: Select an AI agent.
On the AI agent page, perform the following steps:
1. Under the Differentiate and define, review the details and select Continue to proceed to the next section.
2. Under the Add tools and information section, review the details and select Continue to proceed to the next section.
3. Under the Define trigger section, review the details and select Continue to proceed to the next section.
4. Under the Toggle display section, set the status as active.
  
  [Omitted image "ai-agent-status-active.png"] Alt text: Status of the AI agent.
5. Select Save and test.
6. On the Test AI reasoning page, select the Version and then enter details for Task.
7. Select Start test to initiate the testing of the AI agent.
Repeat steps 4 for all the AI agents.
On the agentic workflow page, perform the following steps:
1. Under the Define key requirements, review the details and select Continue to proceed to the next section.
2. Under the Add a preferred trigger section, review the details and select Continue to proceed to the next section.
3. Under the Select a UI display section, set the display as active.
4. Select Save and test.
5. On the Test AI reasoning page, select the Version and then enter details for Task.
6. Select Start test to initiate the testing of the agentic workflow.
Turn on the Now Assist panel.

Result

The agentic workflow and all the AI agents within the workflow are activated.

Keywords Now Assistgenerative AI

77 lines · 3.1 KB Wrap lines

---
title: Activate agentic workflows in ServiceNow Otto for Integrated Risk Management \(IRM\)
description: You must activate agentic workflows that contain a set of LLM instructions with one or more AI agents to execute tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/governance-risk-compliance/grc-common-functions/activate-agentic-workflows.html
release: brazil
product: GRC Common Functions
classification: grc-common-functions
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Now Assist, generative AI]
breadcrumb: [Configure, ServiceNow Otto for Integrated Risk Management \(IRM\), Common GRC features, Governance, Risk, and Compliance]
---

# Activate agentic workflows in ServiceNow Otto for Integrated Risk Management \(IRM\)

You must activate agentic workflows that contain a set of LLM instructions with one or more AI agents to execute tasks.

## Before you begin

Install the ServiceNow Otto for IRM plugin \(sn\_irm\_gen\_ai\).

Role required: sn\_nowassist\_admin.nsa\_admin or sn\_aia.admin

## Procedure

1. Navigate to **All** &gt; **AI Agent Studio** &gt; **Overview**.

2. Select the agentic workflow that you want to activate.

3. On the agentic workflow page, under the **Add AI agents that can perform these steps** section, select an AI agent.

\[Omitted image "agentic-wf-connect-ai-agents.png"\] Alt text: Select an AI agent.

4. On the AI agent page, perform the following steps:

1. Under the **Differentiate and define**, review the details and select **Continue** to proceed to the next section.

2. Under the **Add tools and information** section, review the details and select **Continue** to proceed to the next section.

3. Under the **Define trigger** section, review the details and select **Continue** to proceed to the next section.

4. Under the **Toggle display** section, set the status as active.

\[Omitted image "ai-agent-status-active.png"\] Alt text: Status of the AI agent.

5. Select **Save and test**.

6. On the Test AI reasoning page, select the **Version** and then enter details for **Task**.

7. Select **Start test** to initiate the testing of the AI agent.

5. Repeat steps 4 for all the AI agents.

6. On the agentic workflow page, perform the following steps:

1. Under the **Define key requirements**, review the details and select **Continue** to proceed to the next section.

2. Under the **Add a preferred trigger** section, review the details and select **Continue** to proceed to the next section.

3. Under the **Select a UI display** section, set the display as active.

4. Select **Save and test**.

5. On the Test AI reasoning page, select the **Version** and then enter details for **Task**.

6. Select **Start test** to initiate the testing of the agentic workflow.

7. [Turn on the Now Assist panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/activate-now-assist-panel.md).

## Result

The agentic workflow and all the AI agents within the workflow are activated.