Supporting information for ServiceNow Otto for Integrated Risk Management \(IRM\)

concept brazil Updated Sep 10, 2026 1 min read now-assist-irm-supporting-info.md
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Get a quick overview of the important information that is related to the ServiceNow Otto for Integrated Risk Management (IRM) application.

Supported versions

ServiceNow Otto for IRM is supported starting from the Yokohama Patch 3 release.

  • GRC: Regulatory Change Management application: version 20.1.2
  • ServiceNow Otto for IRM application: version 20.1.1

Supported user interfaces

The ServiceNow Otto for IRM application includes the skills and agentic workflows that are listed in the following table.

Interface

Skill

Workflow

Risk Workspace

  • Issue Summarization
  • Risk Assessment Summarization
  • Recommendation for similar control objectives
  • Rationalization
  • Optimize GRC issue resolution agentic workflow
  • Get Regulatory Insights agentic workflow
  • Generate Regulatory Action Plans agentic workflow

Core UI

Issue Summarization

Compliance Workspace

  • Issue Summarization
  • Regulatory alert summarization
  • Regulatory alert impacted citations
  • Regulatory alert impacted control objectives
  • Regulatory alert impacted controls
## Security enhancements

For information about security enhancements for AI agents, see Implement access control in AI agents.

Application information

Activate the ServiceNow Otto for IRM store app (sn_irm_gen_ai) to use the skills and agentic workflows.

This store app has the following dependencies:

  • Now Assist Platform.
  • GRC Common Generative AI.
  • GRC Shared Generative AI.
  • GRC Compliance Generative AI.
  • Recommendation Template.

For more information, see Configure ServiceNow Otto for Integrated Risk Management (IRM).

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