Reporting an issue from Business Continuity Workspace

---
title: Reporting an issue from Business Continuity Workspace
description: Associate issues with plans or events in Business Continuity Workspace to report compliance gaps and control deficiencies.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/governance-risk-compliance/grc-iss-rep-frm-bcmws-w-ai.html
release: brazil
topic_type: concept
last_updated: "2026-11-06"
reading_time_minutes: 2
keywords: [GRC, business continuity, issue tracking, compliance, Otto AI]
breadcrumb: [Managing issues from Business Continuity Workspace, Manage, Business Continuity Management, Governance, Risk, and Compliance]
---

# Reporting an issue from Business Continuity Workspace

Associate issues with plans or events in Business Continuity Workspace to report compliance gaps and control deficiencies.

During business continuity management \(BCM\) events, teams identify gaps between documented controls and actual operations. GRC issue reporting formalizes these findings into actionable work items that your compliance team can track, analyze, and resolve.

## How issue reporting works

When you discover a control deficiency, non-compliance, or gap during a BCM event, report it directly using ServiceNow Otto for IRM AI-guided workflows. ServiceNow Otto for IRM prompts you for essential context and automatically:

-   Classifies the issue by risk severity
-   Assigns it to the compliance team
-   Tracks its progress through analysis, response, review, and closure

## Roles required for reporting issues in a BCM instance

Users with the **sn\_bcm.viewer** or **sn\_bcm.manager** role and the **sn\_grc\_genai.issue\_aiagent\_user** role can invoke issue AI agents.

## Why report issues

Structured issue reporting creates an audit trail that demonstrates your organization's commitment to governance and continuous control improvement. Structured issue reporting prevents compliance gaps from going unaddressed and helps leadership understand risk exposure across business units.

## Issue workflow states

Reported issues progress through the workflow states:

-   New: Issue submitted and awaiting triage
-   Analyze: Compliance team validates scope and risk rating
-   Respond: Remediation actions assigned and tracked
-   Review: Completion and control effectiveness verified
-   Closed: Issue resolved and approved for closure

An issue that you report through ServiceNow Otto for IRM isn't automatically classified as a BCM issue, and isn't automatically linked to the plan, event, or exercise it relates to. ServiceNow Otto for IRM classifies the issue based on the description you provide and marks the issue source as **Ad-Hoc**.

\[Omitted image "ai-issue-not-classified-as-bcm.png"\] Alt text: Issue reported showing a classification and an issue source of Ad-Hoc.

If the issue relates to business continuity, in the **Classification** field, select **Business continuity management**, and link the issue to the relevant plan, event, or exercise manually. For the steps, see [Add or create an issue from a plan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/add-or-create-issue-from-plan-uib-ws.md) or [Add or create an issue from an exercise](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/add-or-create-issue-from-event-uib-ws.md).

**Related topics**  


[Report an issue](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/report-grc-issue-frm-plan.md)

[Managing issues from Business Continuity Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/managing-issues-in-bcm.md)

[Add or create an issue from a plan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/add-or-create-issue-from-plan-uib-ws.md)

[Add or create an issue from an exercise](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/add-or-create-issue-from-event-uib-ws.md)