Policy and Compliance Management enhancement steps

After you have set up the Policy and Compliance Management base system, you can perform the procedures listed in the following sections to enhance the functionality of the application.

Create a GRC article template
Policy and Compliance managers can create templates for policy article publishing.
Create or deactivate a citation
Usually, authority documents, citations, and control objectives are downloaded from a third-party provider. However, citations can be created manually from an authority document. The Active option in a citation indicates whether the citation is active or inactive.
Set notification properties
After an acknowledgement request has been sent to an audience, different reminder notifications are sent based on the timeliness and state of the response. Properties allow you to configure the notifications.
Set up GRC Virtual Agent
Set up the Governance, Risk, and Compliance Virtual Agent to request an exception to a policy or a control objective from the Service Portal.
Allow policy exception requests from other applications
Starting with Version 10.1, you can leverage new policy exception capabilities in Policy and Compliance Management from within other applications.
GRC Approval Configurator for approving policy exceptions and extensions
Users can now manage policy exceptions and extensions with granular, multi-level approval flows using the GRC Approval Configurator.

Parent Topic:Implementing Policy and Compliance Management

Create a GRC article template

Create or deactivate a citation

Set notification properties

Set up GRC Virtual Agent

Allow policy exception requests from other applications

title	Policy and Compliance Management enhancement steps
description	After you have set up the Policy and Compliance Management base system, you can perform the procedures listed in the following sections to enhance the functionality of the application.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/governance-risk-compliance/policy-and-compliance-management/policy-compliance-optional-steps.html
release	brazil
product	Policy and Compliance Management
classification	policy-and-compliance-management
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	2
breadcrumb	ImplementPolicy and Compliance ManagementGovernanceRiskand Compliance