Activate the GRC case summarization skill

---
title: Activate the GRC case summarization skill
description: Activate the GRC case summarization skill from the AI Admin Hub to generate AI-powered summaries of privacy case records.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/governance-risk-compliance/privacy-workspace/activate-grc-case-summarization-skill.html
release: brazil
product: Privacy Workspace
classification: privacy-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Case summarization for privacy cases, ServiceNow Otto for Privacy Management, Privacy Management, Governance, Risk, and Compliance]
---

# Activate the GRC case summarization skill

Activate the **GRC case summarization** skill from the AI Admin Hub to generate AI-powered summaries of privacy case records.

## Before you begin

Role required: sn\_nowassist\_admin.nsa\_admin and sn\_nowassist\_admin.user

**Note:** The skill is turned on by default if you have ServiceNow Otto for Privacy Management installed. The skill is automatically available to appropriate role users for the applications. For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/now-assist-skills-on-by-default.md).

## Procedure

1.  Navigate to **All** > **Admin Center** > **AI Admin Hub**.

2.  On the **AI Skills** tab, navigate to **Technology** > **Risk & Sustainability**.

    The skills applicable to **Risk & Sustainability** are displayed.

3.  On the **GRC case summarization** card, select **Activate skill**.

4.  Review the skill configuration details on each tab, and select **Save and continue**.

    For a description of each skill configuration tab, see [GRC case summarization skill configuration fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/privacy-workspace/grc-case-summarization-config-tabs.md).

5.  On the **Review and activate** tab, verify the full configuration and select **Activate**.

6.  Select **Return to Risk & Sustainability** or close the dialog.

7.  Select **Done**.

    You’re redirected to the **AI Skills** home page.


## What to do next

You can edit the skill configurations from the AI Admin Hub console after activation. For instructions, refer to [Customize a ServiceNow Otto for Integrated Risk Management \(IRM\) skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/grc-common-functions/customize-a-skill.md).

**Related topics**  


[Summarize a compliance case using GRC case summarization skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/compliance-case-management/summarize-compliance-case.md)

[Summarize a privacy case using the GRC case summarization skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/privacy-workspace/summarize-privacy-case.md)