Create an assignment rule
Specify the conditions for assigning a privacy case to a particular user or group by creating assignment rules.
Before you begin
Role required: sn_privacy_case.privacy_case_admin
About this task
To determine the appropriate person or group to handle a privacy case, establish assignment rules that outline the necessary criteria. For instance, if the case pertains to data protection and information security, it should be assigned to the appropriate individual or team.
Procedure
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Navigate to All > Privacy Case Management > Case type.
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Select the Assignment Rules related list on the Assignment Rule form.
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Select New.
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On the Assignment Rule form, fill in the fields.
For a description of the field values on the Assignment Rule form, see Assignment rule form.
-
Select Submit.
- Assignment rule form
Learn about the fields on the assignment rule form. Use this form to define case assignment rules in the Privacy Case Management application.
Parent Topic:Configuring Privacy Case Management
---
title: Create an assignment rule
description: Specify the conditions for assigning a privacy case to a particular user or group by creating assignment rules.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/governance-risk-compliance/privacy-workspace/prm-create-assignment-rule.html
release: brazil
product: Privacy Workspace
classification: privacy-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Privacy Case Management, Privacy Management, Governance, Risk, and Compliance]
---
# Create an assignment rule
Specify the conditions for assigning a privacy case to a particular user or group by creating assignment rules.
## Before you begin
Role required: sn\_privacy\_case.privacy\_case\_admin
## About this task
To determine the appropriate person or group to handle a privacy case, establish assignment rules that outline the necessary criteria. For instance, if the case pertains to data protection and information security, it should be assigned to the appropriate individual or team.
## Procedure
1. Navigate to **All** > **Privacy Case Management** > **Case type**.
2. Select the **Assignment Rules** related list on the Assignment Rule form.
3. Select **New**.
4. On the Assignment Rule form, fill in the fields.
For a description of the field values on the Assignment Rule form, see [Assignment rule form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/privacy-workspace/prm-assignment-rule-form.md).
5. Select **Submit**.
- **[Assignment rule form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/privacy-workspace/prm-assignment-rule-form.md)**
Learn about the fields on the assignment rule form. Use this form to define case assignment rules in the Privacy Case Management application.
**Parent Topic:**[Configuring Privacy Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/privacy-workspace/configuring-privacy-case-management.md)
| title | Create an assignment rule |
| description | Specify the conditions for assigning a privacy case to a particular user or group by creating assignment rules. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/governance-risk-compliance/privacy-workspace/prm-create-assignment-rule.html |
| release | brazil |
| product | Privacy Workspace |
| classification | privacy-workspace |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | ConfigurePrivacy Case ManagementPrivacy ManagementGovernanceRiskand Compliance |