Activate the Regulatory alert summarization skill

task brazil Updated Sep 10, 2026 3 min read summarize-a-regulatory-alert.md
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Activate and configure the ServiceNow Otto summarization skill to generate a regulatory alert summary by selecting the specific fields you would like included in the summary.

Before you begin

Install the ServiceNow Otto for IRM plugin (sn_irm_gen_ai).

Role required: sn_nowassist_admin.nsa_admin

About this task

Important: After installing ServiceNow Otto for IRM, all ServiceNow Otto for IRM skills and agentic workflows are activated by default.

To summarize a regulatory alert, you must specify the fields from which the summary must obtain information. For example, while choosing the input data for the summary, you can specify the following fields from which data must be obtained:

  • Description
  • Regulatory authority
  • Effective date
  • Compliance date

Also, define when the skill must be available: should it be available at all times or should it be available only when a particular condition is met? By default, a regulatory alert in the Regulatory Change Management application shows the option to create a summary in any state. However, you can restrict summarization to a specific state or condition. You can achieve this when you modify the Define availability section. After a summary is generated, you can save it to the regulatory alert. Doing this helps the regulatory analyst to get a quick glance at the summary. At every stage of the procedure ensure that you save the form.

Procedure

  1. Navigate to All > Admin Center > AI Admin Hub.

  2. Navigate to the AI Skills tab and select Technology > Risk & Sustainability.

  3. Select Activate skill under the Regulatory alert summarization skill.

  4. Select the General details section to review the following fields and confirm that the recommendation skill meets your requirements.

    Note:

    You can perform the following actions on ServiceNow Otto skills if you have the sn_generative_ai.nsa_admin role:

Field

Description

Name of the skill

Name of the skill.

Add a brief description

Description of the Regulatory alert summarization skill.

More details on the skills

Product workflow

Name of the workflow.The Regulatory alert summarization skill is part of the Technology workflow.

Product name

Product name that these skills are associated with.The Regulatory alert summarization skill is part of Integrated Risk Management (IRM) products, otherwise known as Risk & Sustainability.

LLM service

LLM service used for this skill.

Skill template

Template used for this skill.

5. Review the data that the large language model considers while creating the summary, select **Choose Input** and to view the Base table and Input templates used to collect data.
The Base table and Input templates define how data is structured and transmitted to a large language model \(LLM\) for generating responses as part of the Regulatory Alert Summarization skill. These fields are read-only.

These fields provide essential context to the LLM. A single input template applies regardless of the record's state. To enrich the context further, related tables are included, linking regulatory alerts to taxonomy data, impacted areas, and regulatory change tasks. This setup helps ensure that the LLM receives structured, relevant, and contextual information.

For more information, see [Choose input data form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/regulatory-change-management-service-portal/input-data-rcm-skill.md).
  1. To specify the conditions when the skill becomes available, select Define availability.

    1. To ensure that the skill isn’t dependent on any condition and is always available, select Skill is always available.

      Note: This option is selected by default.

    2. To make the skill available only when certain conditions are met, such as the regulatory alert being in the New state, select Customize skill availability and build the conditions using the condition builder.

  2. To define the user roles that can access the skill, select Define access and add the required user roles.

  3. To view the skill in the application, select Select display and then toggle the Display button.

  4. Select Save and continue.

  5. To view the details of the skill, select Review and activate.

  6. Select Return to Risk & Sustainability to return to the page listing all risk and sustainability-related skills or close the dialog box to remain on the same page.

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